In the previous article, we went over the basics of the impact that AI can have when introduced within the customer service industry along with some use cases. In this article, we take a look at the implementation and execution aspect of it as well as the benefits it entails for customer support agents along with support center management. Stinting on cost is the first priority for businesses as on today. When it comes to call center practices, it takes a good deal of money and time in hiring and training staff for customer service, as well as in erecting the whole brick-and-mortar infrastructure, even more if it isn't cloud-based. Just 10 support individuals can cost you as much as $35000, or even more if recruits frequently quit (attrition being quite high in the call center industry) -- which is a nightmare.
The telecommunication industry is riding the waves of the tech revolution and digital transformation to offer a wider variety of services to its consumers. However, consumers in today's digital world are not going to be happy with run-of-the-mill products and services – they also demand a better quality of services and more responsive service providers. Solutions powered by artificial intelligence and machine learning can help telecom companies to fulfill these expectations. Artificial Intelligence is transforming the way the telecommunication industry operates. The adoption of AI technology based solutions has grown, especially to drive efficiencies and to fulfill the consumers' demand for contextualized experiences.
Chatbots reliability and consistency in serving customers have changed the way the world created the customer experience. A company that regularly communicates with customers can experiment and improve using AI-based chatbots. Digital transformation can favor the customer service and experience. The world is moving fast and so are the technological advancements. If you intend to draw benefits from implementing the latest technology, there is no reason for further delay. Customer experience is a trophy that companies receive for something they do with pride.
Business automation and its services is in a high demand nowadays, giving customers all their requested information and in a timely manner. There are numerous highly advanced systems powered by automated solutions, which allows customers to easily book a restaurant, order takeaway, hotel reservation and even make a Dr. appointment. The customer service vertical is moving into a higher level thanks to the use of Artificial Intelligence (AI). Artificial intelligence (AI) is a specific field of computer science that highlights the making and formation of smart technologies that work and react like people. AI works by merging and unifying huge volumes of data with rapid processing and smart algorithms, permitting the software to acquire the information from patterns or features in the data generated.
Artificial intelligence has been around since 1956 and has made some giant leaps in that time: beating the best human at chess, the best human at US gameshow Jeopardy and recently beating the best human at complex strategy game Go. Brands have only recently started adopting artificial intelligence for core consumer services. Google's voice recognition technology now claims 98% accuracy and Facebook's DeepFace is said to recognise faces with a 97% success rate. IBM's Watson, which uses artificial intelligence to perform its question-answering function, is 2,400% "smarter" today than when it achieved the Jeopardy victory five years ago. There is no doubt that the relationship between men and machines is changing, and brands are on the cusp of making artificial intelligence an everyday element of their customer offerings.