An Amazon customer in Germany received another user's Alexa audio recordings due to a "human error." The unidentified man was sent thousands of audio snippets, along with other information, in a zip file when he requested access to his own data from Amazon as part of the EU's GDPR guidelines. Searching through the document, he found 1,700 Alexa voice files that belonged to someone else, reports Germany's C't Magazine. The man, who reportedly isn't an Alexa user himself, got in touch with Amazon to notify it about the mishap but never received a response. He later found that the download link to the original file was no longer working, but he'd already saved the info locally.
Google Home and the Amazon Echo Dot both provide a variety of services that can help you out around the house and entertain you. But to accomplish this task, they also keep audio recordings of everything you have ever asked them. It's a little bit creepy, but both companies say this history is important to help the devices learn and serve you better. If this still bothers you, here's how to find the recordings and delete them. Following is a transcript of the video.
Yes, someone might listen to your Alexa conversations someday. A Bloomberg report has detailed how Amazon employs thousands of full-timers and contractors from around the world to review audio clips from Echo devices. Apparently, these workers transcribe and annotate recordings, which they then feed back into the software to make Alexa smarter than before. The process helps beef up the voice AI's understanding of human speech, especially for non-English-speaking countries or for places with distinctive regional colloquialisms. In French, for instance, an Echo speaker could hear avec sa ("with his" or "with her") as "Alexa" and treat it as a wake word.
If you thought Amazon would sit back and let Apple reap the rewards of a smart speaker with decent sound, you're wrong. The shopping juggernaut just unveiled the new Echo. In addition to an all-cloth covering (with options for wood veneer) sports "all new sound architecture" including a dedicated woofer and tweeter in addition to Dolby-certified audio. Speaking of voice, it'll make free calls to Canada and Mexico using Echo Connect. And soon enough, you'll be able to use it for messaging to Germany and the UK.