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Emotion AI's risks and rewards: 4 tips to use it responsibly

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We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Over the past two weeks, emotions have run high around the evolution and use of emotion artificial intelligence (AI), which includes technologies such as voice-based emotion analysis and computer vision-based facial expression detection. Video conferencing platform Zoom came under fire after saying it might soon include emotion AI features in its sales-targeted products. A nonprofit advocacy group, Fight for the Future, published an open letter to the company: It said Zoom's possible offering would be a "major breach of user trust," is "inherently biased," and "a marketing gimmick." Meanwhile, Intel and Classroom Technologies are working on tools that use AI to detect the mood of children in virtual classrooms.


How AI Analyzes facial expressions?

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Until now, most AI-related news reports have been related to image recognition and voice recognition, but with the evolution of AI, it is likely that there will be more reports and discussions on sentiment analysis AI in the future. In the United States, sentiment analysis AI that works on online conferencing systems has recently appeared one after another and has become a subject of controversy. For example, Silicon Valley startup Uniphore announced on March 1, 2022, the sentiment analysis AI "Q for Sales" aimed at supporting business negotiations . It is a sentiment analysis AI that uses computer vision, tonal analysis, conversation analysis, natural language processing, etc. It is said to read emotions from the facial expressions of the business partner and increase the business negotiation success rate.


10 new AI unicorns flying high in 2022

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We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Technology venture capital deals may be slowing down, but investment in artificial intelligence (AI) companies continues to boom. Investments in AI research and applications are set to hit $500 billion by 2024, according to research firm IDC, while PwC predicts AI will contribute $15.7 trillion to the global economy by 2030. So, it's no surprise that among the 206 new 2022 "unicorns" – that is, privately held startups with a value of over $1 billion – a boatload are in artificial intelligence and machine learning. Join us at the leading event on applied AI for enterprise business and technology decision makers in-person July 19 and virtually from July 20-28.


Zoom launches AI-powered features aimed at sales teams – TechCrunch

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Today during its second Work Transformation Summit, Zoom announced Zoom IQ for Sales, a product that uses AI to analyze sales meetings and deals to provide insights. It's the company's first explicit foray into sales automation software, a market that could grow to $7.3 billion in size by 2028, according to Verified Market Research. Sales changed dramatically during the pandemic, when lockdowns forced companies -- and their sales teams -- to adopt digital tools to get work done. According to a 2020 McKinsey report, almost 90% of sales moved to a videoconference/phone/web sales model in 2020, as business-to-business companies in particular began to see digital interactions as highly important. An unaffiliated study from Harvard Business Review found 82% of companies believe that, out of all technologies, AI has the potential to "significantly" improve alignment between sales and marketing by introducing accountability.


Why livestreamers should sell their products with a poker face – not a smile

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The Research Brief is a short take about interesting academic work. Smiling or exhibiting other positive emotional displays while selling a product over live video – known as livestreaming – makes people less likely to buy it, we found in new research published in the Journal of Marketing. Livestreaming through channels such as Amazon Live and QVC is an increasingly popular way to sell goods online. In segments that usually last somewhere between 5 and 10 minutes, someone pitches a product. Viewers can then readily buy it by clicking on a link.