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How retailers will use emotion AI -- online and in store

#artificialintelligence

Whether customers feel good or bad about their experiences is ultimately underpinned by their emotions. This doesn't matter what context they are in -- every interaction is emotional. As consumers, our shopping experiences mean quite a lot to us. If we stand in ridiculously big queues or receive terrible customer service, we are most likely to stay far away from or never return to that store. On the other hand, however, if we are delighted with the store's customer service, the product range or even the floor layout, we are most likely to continuously purchase and build a relationship with the brand.


Emotion-detecting tech 'must be restricted by law'

#artificialintelligence

A leading research centre has called for new laws to restrict the use of emotion-detecting tech. The AI Now Institute says the field is "built on markedly shaky foundations". Despite this, systems are on sale to help vet job seekers, test criminal suspects for signs of deception, and set insurance prices. It wants such software to be banned from use in important decisions that affect people's lives and/or determine their access to opportunities. The US-based body has found support in the UK from the founder of a company developing its own emotional-response technologies - but it cautioned that any restrictions would need to be nuanced enough not to hamper all work being done in the area.


AI emotion-detection software tested on Uyghurs

BBC News

The Chinese embassy in London did not respond to questions about the use of emotional recognition software in the province but said: "The political, economic, and social rights and freedom of religious belief in all ethnic groups in Xinjiang are fully guaranteed.


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#artificialintelligence

Whether customers feel good or bad about their experiences is ultimately underpinned by their emotions. This doesn't matter what context they are in -- every interaction is emotional. As consumers, our shopping experiences mean quite a lot to us. If we stand in ridiculously big queues or receive terrible customer service, we are most likely to stay far away from or never return to that store. On the other hand, however, if we are delighted with the store's customer service, the product range or even the floor layout, we are most likely to continuously purchase and build a relationship with the brand.


Study finds new program using Google Glass, AI helps children with autism interpret emotions

#artificialintelligence

A new artificial intelligence system that employs Google Glass may be a resource for helping children with autism spectrum disorder (ASD) improve socialization skills, according to a recent study published in JAMA Pediatrics. The small clinical trial found that children using the wearable technology at home showed significant improvements in socialization skills, compared to their counterparts that received only the standard of care. Named Superpower Glass, the new system was designed to "encourage facial engagement" and provide feedback on social situations. The program, which runs on Google Glass, helps kids classify the emotion of the person they are interacting with. Using machine learning, the tools is able to identify eight emotions, and then cue the child via a robotic audio clip and a visual emoticon.