Digital transformation gut check: Sorry state or natural selection?

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Those digital transformation efforts are starting to run into that reality wall and delusional humans too. A Forrester survey of 1,559 business and technology decision makers found that digital transformation efforts are running into roadblocks amid confusion, delusion and resistance to change. What enterprises will focus on for digital transformation in 2018 What's really holding back today's CIO from digital transformation? Analyst Ted Schadler in a research note said the findings reveal the sorry state of digital transformation. Execs leading digital transformation efforts are looking to software-as-a-service, mobile apps, data and analytics, customer engagement software, IoT and AI to digitally transform.


Why AI and machine learning need to be part of your digital transformation plans ZDNet

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AI and machine learning promise to not only improve the customer experience, but also change the way companies operate. For this reason, enterprises should consider integrating these technologies into digital transformation plans to stay competitive. By 2019, 40 percent of all digital transformation initiatives will be supported by cognitive/AI capabilities, according to IDC. "The time for AI has now finally come, because of the technique of deep reasoning connected with the amazing amounts of computer power and data," said Sanjay Srivastava, chief digital officer of Genpact. The opportunity now is to apply those technologies in the business context." For example, we can now use AI for account management and customer service systems across industries.


Is every business really becoming a software business?

ZDNet

For decades, we've been hearing some variation of the prediction that every company will become a software company. Almost seven years ago, in his now-famous essay, Why Software is Eating the World, Mark Andreessen proclaimed: "We are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy." Must read: Digital Transformation: A CXO's Guide What is the state of this shift today? Is every business truly on its way to becoming a software business? Do businesses mostly purchase software off the rack or build their own software?


Open Source Financial Services Trends for 2019

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Another big buzzword recently is digital transformation. While this is not a new term, and in fact, often overused, the implications are very real and we are just scratching the surface of the implications for financial companies to have a robust digital transformation strategy in place. Digital transformation – which is a combination of technology, processes and culture – is becoming more important to create differentiated services for competitive advantage. Fundamentally, it's the speed that digital transformation can bring to rapidly adapt to changing customer needs which in turn, requires a shift to the digital-first landscape and the corresponding culture. Digital transformation also, in a way, forces the conversation between business executives and the technology organization to better understand what the collective organization need is, and how technology can help.


Why AI and machine learning need to be part of your digital transformation plans ZDNet

#artificialintelligence

AI and machine learning promise to not only improve the customer experience, but also change the way companies operate. For this reason, enterprises should consider integrating these technologies into digital transformation plans to stay competitive. By 2019, 40 percent of all digital transformation initiatives will be supported by cognitive/AI capabilities, according to IDC. "The time for AI has now finally come, because of the technique of deep reasoning connected with the amazing amounts of computer power and data," said Sanjay Srivastava, chief digital officer of Genpact. The opportunity now is to apply those technologies in the business context." For example, we can now use AI for account management and customer service systems across industries.