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Genpact Helps Companies Use Artificial Intelligence to Automate Processes and Anticipate Customer Needs

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Genpact (NYSE: G), a global leader in digitally-powered business process management and services, today launched its Neural Intelligence Platform that harnesses the power of artificial intelligence technologies, and brings middle and back office processing to the same level of digital automation as the front office to drive seamless customer journeys. Using a cognitive system powered by natural language processing, machine and deep learning techniques, the platform provides a versatile artificial intelligence-based capability that digitizes many business process solutions, including omni-channel management, contact center, account payable query management, and financial and accounting automation. The platform automates and improves processes, continually learns, and even can help anticipate customers' needs. Enterprises struggle to effectively integrate digital technologies into business processes that cut across the company to deliver the right customer experience. Analytics also must drive more upstream decisions around product design, customer sentiment, and distribution chain visibility.


Impressive Technologies Driving the Artificial Intelligence - insideBIGDATA

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Extreme automation and global connectivity are the needs of the hour and therefore artificial intelligence (AI) is imperative. AI is an amalgamation of several technologies that enable smart machines to perform human-like tasks by sensing, understanding, acting, and learning, thereby making life much simpler. The technologies constituting AI include machine learning, natural language processing, speech recognition, image processing, intelligent agents, and chatbots. AI has transformed the way businesses run, compete, and thrive today. It improves productivity, greatly helps reduce errors, allows to perform difficult and laborious tasks, and increases customer satisfaction. AI finds application in numerous industries such as healthcare, automotive and transportation, IT & telecom, BFSI, and more.


How this AI platform is taking over the business world

Mashable

Despite the pop culture fiction that artificial intelligence is a far-away puzzle just waiting to be unlocked, the truth is that AI is already a tool that most use often, some of us even every day. Just think about it: every time you stop to ask Siri or Google Home or any of our friendly neighborhood pocket assistants for directions or help finding the nearest coffee spot, you're interfacing with an elegant example of easy-to-use AI. For businesses, using chatbots as the first line of defence against customer complaints is now common, providing a handy way to triage queries and customer needs. Again, AI is already an efficient solution to an everyday problem. And while it's easy to imagine moments where the lives of everyday people intersect with artificial intelligence, and even find examples of our interactions with AI within smaller businesses, for global enterprises the reality of large-scale AI has yet to unfold.


Genpact Helps Companies Use Artificial Intelligence to Automate Processes and Anticipate Customer Needs

#artificialintelligence

Genpact (NYSE: G), a global leader in digitally-powered business process management and services, today launched its Neural Intelligence Platform that harnesses the power of artificial intelligence technologies, and brings middle and back office processing to the same level of digital automation as the front office to drive seamless customer journeys. Using a cognitive system powered by natural language processing, machine and deep learning techniques, the platform provides a versatile artificial intelligence-based capability that digitizes many business process solutions, including omni-channel management, contact center, account payable query management, and financial and accounting automation. The platform is the result of more than a decade of research and development in high performance business processing practices, recently crystallized into digital solutions through an aggressive build out of advanced technologies including robotic process automation, natural language processing, and machine learning. The platform also leverages Genpact's unique Lean DigitalSM approach that harnesses the combined power of process-centric technologies, design thinking, and deep domain expertise.


Bayer applies artificial intelligence to its pharmacovigilance systems - Pharmaphorum

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Bayer is looking to accelerate its patient safety data monitoring by using artificial intelligence in a move it hopes will allow any potential drug-related side effects to be detected much earlier. The German pharmaceutical company has tied up with professional services firm Genpact for the work, signing a multi-year agreement for its Pharmacovigilance Artificial Intelligence (PVAI) products. These will be added to Bayer's existing pharmacovigilance database and IT systems and, the firm said, will strengthen its focus on patient safety. Michael Levy, global head of pharmacovigilance for pharmaceuticals and consumer health at Bayer, said: "With Genpact, we have found a partner whose innovative capabilities in the area of applying advanced AI and machine learning technologies to pharmacovigilance provide us with an opportunity to further increase the efficiency of our pharmacovigilance operating model and case processing, while maintaining our high quality and compliance standards." Genpact said its PVAI solution, which extracts adverse event data from source documents in an automated fashion, has taken part in, and won, a number of competitive proof-of-concept trials run by large pharmaceutical companies.