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Meet 11 of the Most Interesting Chatbots in Banking

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With consumer expectations increasing, the use of artificial intelligence, machine learning and chatbots in banking is also increasing. Banks and credit unions worldwide are testing new applications and deploying new solutions to improve the overall digital customer experience. Subscribe to The Financial Brand via email for FREE!More and more banking organizations are leveraging artificial intelligence to launch chatbot solutions, reducing costs and serving increasingly tech-savvy consumers. In many instances, chatbots are developed to facilitate two-way communication, replacing channels such as phone, email or text. The objective is to provide quick service and transactional support.


Erica, Eno, Aida and 8 More Interesting Chatbots in Banking

#artificialintelligence

With consumer expectations increasing, the use of artificial intelligence, machine learning and chatbots in banking is also increasing. Banks and credit unions worldwide are testing new applications and deploying new solutions to improve the overall digital customer experience. Subscribe to The Financial Brand via email for FREE!More and more banking organizations are leveraging artificial intelligence to launch chatbot solutions, reducing costs and serving increasingly tech-savvy consumers. In many instances, chatbots are developed to facilitate two-way communication, replacing channels such as phone, email or text. The objective is to provide quick service and transactional support.


AI virtual assistants making banking easier for everyday consumers

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The rise of mobile banking in the last few years has coincided with the rise of Artificial Intelligence (AI) becoming more capable and pervasive in a variety of fields and applications. Although unrelated, the parallel growth in both the sectors has, of course, led to a confluence of the two, as more and more banking and finance institutions explore AI applications to improve their offerings and services. While enterprise-solutions are many – from more efficient data analytics to improved back-end workflows through automation – quite a few organisations have also explored consumer-facing applications of AI. One of the most widely adopted applications has been the consumer chat-assistant. Simply put, a chat assistant (colloquially called a chatbot) is an AI or computer programme that conducts conversations meant to replicate human conversation via auditory or textual means.


A Practical Roadmap for Adding AI Chatbots for Banks and Credit Unions

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Conversational artificial intelligence chat has become central to the digital banking strategy of financial institutions, no matter what their size. The Covid-19 shift to remote banking will never be reversed. Banks and credit unions have an opportunity to build and retain market share in the new environment where customer engagement has shifted so rapidly to digital channels. The ability to self-serve, especially for younger clients, is an essential factor in achieving customer and member success. Winners will be those who make their digital experience most compelling and convenient.


5 Essential Tips For Building a Voice-First Strategy

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How can your organization keep up with the pace of voice-first application development? If you follow technology news, you can't miss the new trend of conversational user interfaces (UI), which includes the Amazon Alexa, Google Home, Facebook Messenger bots and digital intelligent assistants. The voice-first world of conversational interfaces is booming, and many banks and credit unions want to be part of the revolution. But can banks and credit unions allow themselves to fall behind the voice-first curve? Reports show that the majority of consumers are aware of conversational UI services.