To Improve Customer Service Robots Enable Humans - InformationWeek

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Companies today have a customer service problem, and fixing it is more complicated than flashing an eager smile. Consumer-facing businesses are grappling with how best to meet the fickle expectations of real people in an increasingly automated and digital world. At the center of the issue are automated customer service systems, also called "virtual agents." These agents are software programs designed to help customers answer questions, perform basic tasks, or solve problems without talking to an actual person. We've all used them, and in many cases they work great.


Senior Applied Researcher/Data Scientist/siliconarmada.com

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Join the Search Science team at eBay! Do you have what it takes to improve a world-class real-time search engine that serves millions of queries a day? Do you thrive on developing data mining techniques to pull insight out of large data sets. We are passionate about building the best search platform for the world--s largest online marketplace and are looking for top-notch software Engineering and Data Science leaders. The eBay marketplace allows users to search through a repository of a billion items, and unlike a traditional search engine, 20% of these expire (are sold) each day. This creates a unique and interesting set of challenges in the areas of data mining, machine learning and engineering that you won--t find anywhere else.


PlayFab taps IBM's Watson AI to understand why gamers keep playing

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IBM and PlayFab are teaming up to deliver better insights about gamers based on analysis from IBM's Watson artificial intelligence platform. Seattle-based PlayFab provides backend services for connected games on mobile devices and PCs. It provides things game developers need to run their games -- like player data storage, player relationship management, tournaments, in-game commerce, and leaderboards. IBM will take that data, crunch it, and come up with insights that help developers run their games better. It's a new way for IBM to participate in what market researcher Newzoo says is a $91 billion market.


IBM Watson uses artificial intelligence to create rum that tastes like a holiday

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If you've ever wanted to bottle up and save that holiday feeling - a new AI-produced drink could be just the ticket. "Holiday Spirit" is claimed to be the world's very first data-distilled rum and was created using IBM Watson. The supercomputer analysed data from social media posts in order to produce a bespoke rum "that tastes like a holiday". "In just six hours Watson was able to read 15 million posts on Facebook, Instagram and Twitter relating to holidays - and find the predominant emotions and concepts in those posts," explained Joe Harrod, big data analyst and AI expert, who works closely with Watson. "The machine then showed that feelings like joy and excitement should be part of a perfect holiday moment.