Telstra has announced the launch of Telstra Mail, a revamped email system for home broadband customers currently using BigPond or Telstra.com Telstra Mail will allow for 10GB of mailbox storage -- double the capacity of Telstra's current Outlook-based email services -- and is available on Windows, Mac, and all mobile devices and tablets. It will also have "advanced" spam filtering and security settings, Telstra said. Customers will be migrated onto the new service over the next few months, and will experience only a "minor interruption" in services as they are transitioned over to the new email system. "New Telstra customers can receive a free Telstra Mail service as part of their home broadband plan, and in the coming months we will be moving all our existing BigPond and Telstra.com
Telstra's new Broadcast Operations Centre (BOC) is now fully operational, with the telecommunications carrier branching out to provide broadcasters with content transfer solutions via its fibre, satellite, and internet protocol (IP) networks. The BOC has been functional since June, managing over 400 video, audio, and data services as part of the Telstra Broadcast Services (TBS) business. "The services that we're delivering as Telstra Broadcast -- and certainly we are very, very strong in the operational technology -- we're working very closely with broadcasters around delivery of content, and one of our flagship offerings is our digital video network," Trevor Boal, head of Telstra Broadcast Services, told media on Thursday morning. "Most of the broadcasters and content owners in Australia are our customers. The BOC, described as the "hub for Telstra's global media network", has connections with Telstra's digital video network; the Sydney Customer Insight Centre; teleports in Oxford Falls, Sydney, and Gnangara, Perth; the Stanley teleport and master control room (MCR) in Hong Kong; and MCRs in London, Los Angeles, and New York thanks to its partnership with Pacific Television.
Telstra has confirmed that it is looking at making around 300 back-of-house roles redundant in its Retail business as a result of consolidation with operations and a continuing focus on customer service. "We can confirm that we are proposing changes to our Retail business, which is responsible for Telstra's consumer and business customers," a Telstra spokesperson told ZDNet. "We are proposing to consolidate and strengthen our operational teams so they can better support our front-line customer service teams, and reduce the numbers of layers so everyone is closer to our customers. The proposed changes are necessary for us to become a more customer experience-led organisation." Telstra said it is now consulting with its employees and their unions, and will be making redundancy entitlements available to staff members.
The Australian Competition and Consumer Commission (ACCC) has kicked off a consultation on whether it should continue regulating six Telstra fixed-line copper services from mid-2019. Specifically, the ACCC is considering whether to declare Telstra's unconditioned local loop service (ULLS), line sharing service (LSS), wholesale line rental (WLR), local carriage service (LCS), fixed originating access service (FOAS, formerly PSTN OA), and fixed terminating access service (FTAS, formerly PSTN TA) under s152AL of the Competition and Consumer Act 2010. According to ACCC Chair Rod Sims, the regulator will consider whether declaration is in the long-term interests of consumers given that many services are transitioning from legacy networks to the National Broadband Network (NBN). "The ACCC is seeking to take a streamlined approach to the declaration inquiry," Sims added. "As the NBN rollout progresses, the relevance of Telstra's bottleneck copper network declines.
Telstra has announced boosting the speeds across its cable broadband network for around 500,000 customers, lifting maximum download speeds on its standard plan from 30Mbps to 50Mbps, and maximum upload speeds from 1-2Mbps to 5Mbps across all plans. Announced in a blog post by Jana Kotatko, Telstra head of Fixed Products for Consumer and Small Business, the higher speeds will be provided at no extra cost, with users needing to restart their modem. "We know how integral fast broadband is to your life ... that's why we've just sped up our cable service so our loyal home and small business cable customers get faster speeds at no extra cost," Kotatko wrote. "This has surprised some of you, but we want to let you know it's the real deal." The blog post follows a user of OzBargain on Friday night saying they were seeing a free speed upgrade as a Telstra cable network customer after a power cycle or reboot of their modem.