Jeanne Meister believes that HR should take the lead in shepherding artificial intelligence (AI) software into the workplace, transforming the human resources function and enhancing the employee experience. Meister is the founding partner of Future Workplace, a New York City-based HR executive network and research firm dedicated to the future of learning and working. Future Workplace has created an online course featuring Hilton, IBM, Intel, GE and others who are using AI and realizing business benefits across the organization. She sat down with SHRM Online to discuss why and how CHROs and their teams should start learning about and crafting a strategy for how to best leverage artificial intelligence for HR. SHRM Online: Why should HR pioneer the development of AI strategy in their organizations?
I challenge you to talk about the future of work without talking about artificial intelligence (AI) – Impossible, right? It's indisputable that AI and related technologies will play a significant role in shaping the way we work and how businesses will need to adapt moving forward. But what does an artificially intelligent future at work really look like? We know that AI--and its machine learning subset--is great for traditional HR and recruiting tasks like mining thousands of resumes to find the best fit candidates for a given job. But to dive deeper into AI at work, I recently chatted with Jeanne Meister, future of work expert, founder of HR advisory firm Future Workplace and author of The 2020 Workplace and The Future Workplace Experience.
If you're in HR, you've undoubtedly heard two buzzwords as much or more than any others in the past few years: AI and employee experience. They're topics we often link to automation -- after all, the employee experience is a lot better when you're freed from tedious, repetitive processes. But AI is actually improving the employee experience in other ways that are often overlooked. We spoke with two leading AI experts about a few ways AI is making the employee experience better than ever. Let's consider employee experience for a moment.
"The Future Workplace Experience offers a fascinating look at the changing nature of work and workers. This book is a must-read for leaders who want their organizations to thrive in the future." "Meister and Mulcahy provide a roadmap for why and how organizations that embrace life long learning are creating a differentiated workplace experience. Forward looking CEOs should demand the same of their corporate learning departments." "Everything we know about work is being turned upside down. Meister and Mulcahy created 10 rules to guide businesses into the digital era. One takeaway: Recognize your job is not your job and HR is no longer HR. This book is a must read for HR leaders."
We are living in interesting times, where digital assistants schedule meetings, chatbots work alongside humans as teaching assistants, and your suitcase can now become self driving luggage as showcased at CES, 2018. The implications are just starting to be felt in the workplace. In 2017, I wrote about how The Employee Experience is the Future of Work. Now, as we enter 2018, the next journey for HR leaders will be to leverage artificial intelligence combined with human intelligence and create a more personalized employee experience. As we increase our personal usage of chatbots (defined as software which provides an automated, yet personalized, conversation between itself and human users), employees will soon interact with them in the workplace as well.