Salesforce on Thursday announced the launch of Lightning Partner Community, a new component to the Salesforce Community Cloud. According to the CRM giant, Lighting Partner Community is designed to help businesses and their partners accelerate sales. Essentially, the Lightning Partner Community extends the sales, CRM and AI tools a business is using to its resellers, franchisees and channel teams. For instance, businesses can now offer customers a branded user experience across devices via Lightning, extend CRM records for sales opportunities, and access to artificial intelligence services via Salesforce Einstein for partners. "Companies have the ability to accelerate growth if they create a partner ecosystem that can act like an extension of their sales team," said Mike Micucci, GM and SVP of Salesforce Community Cloud.
Sixty-three percent of business and technology executives are planning to increase their spending with Salesforce in 2017 with 13 percent boosting their budgets by more than 50 percent, according to IBM's Bluewolf consulting unit. Bluewolf is a specialist in Salesforce deployments and launched its fifth annual deep dive on the company. Perhaps the biggest takeaway for Salesforce is that its ability to sell multiple clouds largely rides on integrating data and allowing customers to tap into it. Salesforce recently launched its Einstein artificial intelligence platform to ride on top of its clouds. See: Salesforce's Einstein AI platform: What you need to know According to Bluewolf, 58 percent of companies have integrated or plan to integrate Salesforce clouds.
Salesforce is going through one of its biggest outages ever after the company was forced to shut down large chunks of its infrastructure earlier today. At the heart of the outage was a change the company made to its production environment that broke access permission settings across organizations and gave employees access to all of their company's files. According to reports on Reddit, users didn't just get read access, but they also received write permissions, making it easy for malicious employees to steal or tamper with a company's data. In a status update, the company blamed the issue on "a database script deployment that inadvertently gave users broader data access than intended." Salesforce customers in Europe and North America were the most impacted by the company shutting down access to its own service.
Our experience across all technologies complemented by Salesforce Expertise has enabled us to sit at the very zenith of the Salesforce mobile Solutions. The expertise that we acquired from mobile solutions has paid off while delivering Salesforce mobile solutions. We can piece together the required components that are available off the shelf or build custom components and then put them together to meet the requirements. We have been delivering Mobile Solution since our genesis. We started off with SharePoint and ASP.net based mobile solutions and gradually broke into Salesforce Mobile Customization.
Global consulting agency Bluewolf, an IBM Company, has released its sixth-annual The State of Salesforce report that uncovers insights and emerging trends from Sales, Service, Marketing and IT professionals who use Salesforce, the world's #1 CRM platform. Based on insights from more than 1,800 Salesforce customers worldwide, the report found that companies are encouraged by the results of early artificial intelligence (AI) investments: 77 percent of companies already using AI expect to increase their investment over the next 12 months, and 38 percent of Salesforce customers expect to invest in AI within the next year. Bluewolf's report explores how some of the best companies are committed to ongoing innovation with Salesforce. Bluewolf defines the "best" as companies that are embracing the increasing necessity for smarter, faster decision-making and are embedding AI capabilities into Salesforce across their entire organization. Continued AI investment drives impactful customer experiences The C-Suite is placing big bets on AI, with 63 percent of C-level executives surveyed counting on AI to improve the customer experience.