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Why an Integration of Digital Human Customer Experience is Smart

#artificialintelligence

Smart world, smart cities, smart vehicles, smart robots--these are no longer sci-fi visions of the future, instead, they have become daily headlines updated in mainstream newsfeeds. Like the opening of George Orwell's futuristic novel, 1984: The'clocks are striking 13', not for military time, but to signal that there is a new event that calls into question everything previously believed. In 2018, we are living in an unprecedented time of accelerating and disruptive, innovation and technology that is part of our brave new world. As we engage more seamlessly with technology, we must think hand-in-hand about humans. Fortunately, we have visionary thought leaders at the helm of innovative global brands, including Ford, LYFT, AirBNB, and Amazon, and along with the majority of today's'Unicorns', these leaders and brands are passionate about enabling technology to improve human existence.


How Digital Banking Can Protect Against Big Tech Invasion

#artificialintelligence

Retail banking is being attacked by both small fintech firms as well as the big tech giants like Google, Amazon, Facebook, Apple and others. The best defense that traditional financial institutions can use against this invasion is a strong, personalized digital banking offense.


Are we teaching AI or is it teaching us?

USATODAY - Tech Top Stories

Apple says their voice recognition app Siri is improved. USA TODAY's Jefferson Graham puts Siri through a few tests to find out. The Tap is similar to Echo, but requires you to press a button to speak to Alexa. AI is now mentioned and discussed at nearly every major tech company event these days, and it's incorporated into a rapidly growing percentage of the news these companies are generating. More importantly, the kind of "contextual intelligence" AI can enable is finally starting to become real for people.


Digital Banking Success Requires Conversational Engagement

#artificialintelligence

At a time when consumers are doing more and more on digital platforms, they also have an increasing desire for human-like conversations that can resolve issues, provide advice, help them navigate increasingly complex platforms, and make life simpler. No longer are simple chatbots the desired resolution. Consumers want contextual engagement that reflects their situation at a specific point in time and allows them to make the choice between machine or human engagement. Conversational banking is an extension of the chatbots that were originally used to respond to the most basic of inquiries. As data availability, analytic capability and digital technology improve, a more enhanced form of digital engagement will become both personalized and scalable.


Digital Banking Success Requires Conversational Engagement

#artificialintelligence

At a time when consumers are doing more and more on digital platforms, they also have an increasing desire for human-like conversations that can resolve issues, provide advice, help them navigate increasingly complex platforms, and make life simpler. No longer are simple chatbots the desired resolution. Consumers want contextual engagement that reflects their situation at a specific point in time and allows them to make the choice between machine or human engagement. Conversational banking is an extension of the chatbots that were originally used to respond to the most basic of inquiries. As data availability, analytic capability and digital technology improve, a more enhanced form of digital engagement will become both personalized and scalable.