Indeed, although HR chatbots (aka enterprise chatbots) are entering what experts in the field are calling a new era for the technology, many HR professionals that I've spoken with have been against such automated technology, arguing that it negatively impacts one of the most important aspects of HR: the human element. While I understand the sentiment - after all, robots are replacing humans in various HR functions - these tools can be used to automate traditionally manually-performed, time-intensive, routine processes, thus freeing HR reps to focus on growth and be more effective at their jobs. In that sense, the operational benefits of HR chatbots parallel those of many of the burgeoning HR tech services (e.g. Ok, so this technology has serious time-saving potential for HR. How exactly does that work?
In 2016, 56% of recruiters said they can't make good hires because of lengthy hiring procedures – MRI Network Survey 2016 Chatbots can initiate the interview process by fielding screening questions and capturing the answers. This helps in automatically screening and shortlisting the right candidates by assessing their potential. Automating screening has an additional benefit of eliminating human bias and identifying the candidates based on merit. HR personnel need to collect basic information like KYC, tax forms and signed non-disclosure agreements or other legal documents from the new employees during onboarding. It would be a rather time-consuming activity for the HR personnel to collect information from every employee.
Routine tasks kill productivity and creativity. It's an obvious fact, but if you need proof, there are stats showing that people spend up to 80 percent of their average workday on activities of little to zero value. How can organizations solve the problem? Incorporating chatbots is one of the most innovative and effective answers. When Merge Queue, or MQ for short, joined one of our projects, we all felt relieved.
Interacting with internet in the 21st century is like communicating with any customer service representative in the form of chat bubble and these are not real people. Generally, these are enterprise chatbot. Enterprise chatbot adoption has reached exponential and the reality is that its capabilities, possibilities are all set to show wonders. Various functions for chatbots from enterprise businesses which gained from adopting chatbots are constantly coming up. Superpowered by natural language processing (NLP), chatbots help in enabling conversations between humans and computers in everyday business interactions.
O.C. Tanner's report on onboarding shows that one in five employees leave a job within the first 45 days. Most of the disengaged employees shared that they received little or no proper training during their onboarding. Not having an onboarding process in place can negatively impact both the employee and employer. In a survey of HR managers by job site CareerBuilder, 16% said poor or non-existent onboarding lowers their company's productivity, 14% said it brings on greater inefficiencies, and 12% said it leads to higher employee turnover. Lower employee engagement leads to lower confidence among employees, lack of communication and trust within the organization and missed revenue targets are among other negative impacts of not having a consistent on-boarding program.