Western Australia's Office of the Auditor General (OAG) has made six recommendations to state government agencies after it was found six agencies had previously been the target of malware campaigns. According to the OAG, the six agencies probed -- which included the Department of the Attorney General, Department of Mines and Petroleum, Department of Transport, Main Roads Western Australia, and the Office of the Government Chief Information Officer (OGCIO) -- were under constant threat, which it said highlighted the need for improved central governance arrangements to identify, warn of, and prevent attacks. In its report [PDF], Malware in the WA State Government, the OAG said as a result of the audit, it made "detailed recommendations" to each agency that came under the microscope. The explicit details were not published, but instead, the OAG offered up the broader six recommendations it made, which included an in-depth assessment of the risk to the agency malware poses, improving any controls the OAG identified as ineffective, and that each agency consider additional controls to better secure its networks, systems, and data against malware. TPG to focus on FttB, mobile, corporate business to manage NBN margin squeeze Productivity Commission draft report calls time on USO as NBN looms Risk vs. Opportunity: Data use and availability in Australia NSW government seeks partner to trial Uber-like public transport Optus inks AU$40m contract extension with security firm Suretek Under the careful watch of the OGCIO, the Auditor General said it wants to see the WA public sector consider methods to foster "collaboration, information, and resource sharing" between agencies.
Telecommunications provider BT and the New South Wales government have announced the launch of a global cybersecurity research and development (R&D) centre in Sydney. The NSW government's Jobs for NSW invested AU$1.67 million in support of the centre, the state's Minister for Innovation and Better Regulation Matt Kean said, with BT making a AU$2 million investment in capital infrastructure. "This facility is a major boost for our economy, and will be a real-time nerve centre protecting large enterprises, industries, governments, and even nations from cyber attack," Kean said. BT will also make a "multimillion investment" in order to employ cybersecurity specialists, Kean added. According to BT, the cybersecurity hub expands on its already existing security operations centre (SOC) in North Sydney, and will provide 172 new jobs over the next five years, including 38 graduate positions.
The New South Wales Department of Justice (DOJ) has turned to ServiceNow to modernise its IT management systems, with its Digital Technology Services (DTS) team replacing a number of legacy systems that DOJ found itself possessing following a handful of agency mergers. The solution provided by the enterprise cloud company is expected to support 12 agencies with one integrated platform, consolidating IT infrastructure, applications, and information management across the department. The IT service management (ITSM) from ServiceNow will allow DOJ to deliver a single source of information to users managing customer requests and enquiries across Courts and Tribunals; Correctional Services NSW; Office of Emergency Management; Office for Police; Justice Strategy and Policy; Justice Services; Juvenile Justice; Births, Deaths, and Marriages; Crown Solicitors; and Veteran Affairs. Speaking with media at the ServiceNow Now Forum in Sydney on Wednesday, DOJ director of Operations and Services Andrew Dimech said the department has transformed the business processes that cover the 14 agencies DOJ supports and 14,000-something end users into a "one-stop shop" for service delivery. The new business support centre within the DTS now runs HR and finance service management, combining them into one interface that handles all requests and incidents.
Prior to the launch of OneGov, the Software-as-a-Service provider to the NSW government and provider of Service NSW, the state government was running in silos and on outdated systems, some of which were up to 40 years old. OneGov technology head Rahul Dutta explained recently at OpenStack Day Australia that each department -- whether it was transport, education, or justice -- ran their own different systems and processes which resulted in duplications, poor data quality, restraint on budgets, and ultimately impacted the way customers connected with the state government. Dutta went on to say that when the state government realised the problem it had, there was a decision to consolidate each department's processes into one platform. He said part of that process meant re-engineering each department's line of business, which Dutta pointed out had a lot of similarities. "What we found was there was a huge amount of similarities in how cases were managed, how payments are done, how partners are managed, and what we decided was to create and re-engineer business processes and create a new platform," he said.
The New South Wales government has launched an integration with Google's Android Pay, allowing customers to use the digital platform to pay for government services at all Service NSW centres across the state. Currently, Android Pay is only available in shopfronts, with the state government confirming plans to make the platform available on Service NSW's digital stores, website, and app. "Around 90 percent of people now have a mobile phone, and with the popularity of Android phones, it makes sense for us to provide this quick, efficient option for our customers," NSW Minister for Finance, Services, and Property Dominic Perrottet said in a statement. Currently, Android Pay is only supported by American Express, Macquarie Bank, MyState, Teachers Mutual Bank, and ANZ, after the first of the big four banks launched its partnership with the Android wallet in July. At the time, Pali Bhat, Google senior director for product management, said there are plans to partner with more banks in Australia, including St George and Westpac.