How Will AI-Powered Customer Service Help Customer Support Agents? -- Part 2

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In the previous article, we went over the basics of the impact that AI can have when introduced within the customer service industry along with some use cases. In this article, we take a look at the implementation and execution aspect of it as well as the benefits it entails for customer support agents along with support center management. Stinting on cost is the first priority for businesses as on today. When it comes to call center practices, it takes a good deal of money and time in hiring and training staff for customer service, as well as in erecting the whole brick-and-mortar infrastructure, even more if it isn't cloud-based. Just 10 support individuals can cost you as much as $35000, or even more if recruits frequently quit (attrition being quite high in the call center industry) -- which is a nightmare.


The Real Time Self-Service Solution For Online Customer Service: AI

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Automation of services has picked up its fastest pace by now, giving users the much-needed facility to fulfill their regular tasks. With advanced systems powered by automated solutions, users can now book a restaurant reservation, order a pizza, book a movie ticket, hotel room and even make a clinic appointment. Customer service industry is gaining much momentum especially due to disruption of Artificial Intelligence โ€“ a technological breakthrough that has taken almost every business industry by storm. By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation, preventive assistance and even generation of revenue streams. Digital market moguls project that by 2020 more than 85% of all customer support communications will be conducted without engaging any customer service representatives.


10 reasons why AI-powered, automated customer service is the future - Watson

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Automation is everywhere these days enabling users to accomplish a wide range of tasks โ€“ from ordering pizza, checking luggage at the airport, booking a hotel room, right through to booking a doctor's appointment. And the customer service industry is no exception. Advancements in technology continue to transform customer service interactions. From improvements in loyalty and brand reputation to new revenue streams, the pathway to real-time self-service in customer service brings huge opportunities to forward-thinking businesses. This post outlines the 10 reasons why AI-enhanced customer service is the future of call centers.


10 reasons why AI-powered automated customer service is the future - IBM Watson

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Automation is everywhere these days enabling users to accomplish a wide range of tasks โ€“ from ordering pizza, checking luggage at the airport, booking a hotel room, right through to booking a doctor's appointment. And the customer service industry is no exception. Advancements in technology continue to transform customer service interactions. By 2020, a Gartner study projects more than 85% of all customer interactions will be handled without the need for a human agent. From improvements in loyalty and brand reputation to new revenue streams, the pathway to real-time self-service in customer service brings huge opportunities to forward-thinking businesses.


Enterprise Customer Service is Evolving with Artificial Intelligence (AI)

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Modern day customer service is being transformed as technology, like artificial intelligence, matures. Artificial intelligence is a machine or series of processes capable of "thought" that can learn and execute a task in a similar fashion as a human being. Businesses are increasingly incorporating this sort of technology into their customer care strategy. The use of artificial intelligence offers many benefits to brands. AI can automate responses to common customer queries, decrease agent handle time, decrease the number of general agents, as well as support specialized agents.