Minister for Human Services and Minister Assisting the Prime Minister for Digital Transformation Michael Keenan has offered further detail on Australia's digital identity, announcing the myGovID at the National Press Club on Tuesday. In a statement, Keenan said having 30 different log-ins for government services is "not good enough", and it is anticipated the single log-in will allow Australians to access almost all government services by 2025. "Think of it as a 100-point digital ID check that will unlock access to almost any government agency through a single portal such as a myGov account," he said. "The old ways of doing things, like forcing our customers to do business with us over the counter, must be re-imagined and refined." Citizens will need to establish a digital identity before being able to use it across services, the minister explained.
Australian cloud services provider Vault Systems has announced it will be the platform for the federal government's digital identity solution, Govpass. The Digital Transformation Agency (DTA) outlined the process for applying for a Govpass last month, with the system expected to match a user's photograph, as well as Medicare, driver's licence, and birth certificate details, with information already held by various government entities. Vault Systems is one of three companies to meet the Australian Signals Directorate (ASD) requirements for protected-level ASD Certification, allowing the company, alongside Sliced Tech and Macquarie Government, to store highly classified government information in their respective cloud platforms. While Vault Systems received the certification for its government cloud offering, its infrastructure-as-a-service (IaaS) offering is also certified for unclassified DLM use. The tick from the ASD allows Vault Systems to host the government's identity play.
The Reserve Bank of Australia (RBA) has told the House of Representatives Standing Committee on Tax and Revenue that it wants to see Australia's banks involved with building out the federal government's digital identity solution, Govpass, as online banking is considered a better digital experience than the government's contentious myGov portal. The Digital Transformation Agency (DTA) outlined the process for applying for a Govpass just last month, with the system expected to match a user's photograph, as well as Medicare, driver's licence, and birth certificate details, with information already held by various government entities such as the Attorney-General's Department. "We go to our banks apps once a day; we all trust our banks to look after our funds, so we suspect that it will be very important for the financial sector to be involved in any digital identify solution," Dr Anthony Richards, Head of Payments Policy Department at the RBA, said. "We probably go to myGov once a quarter and we find it a less easy experience, so as the government thinks about digital identity, I think it's very important to involve the private sector." Following the RBA in facing the committee was DTA CDO Peter Alexander, who revealed there were three providers that would be charged with the responsibility of Govpass in the first instance: The Australian Taxation Office (ATO), the Department of Human Services (DHS), and Australia Post.
The Australian federal government has announced setting up a complaints line for the IT industry in the form of an email address, which it said it will closely monitor. "An email mailbox will be made public for industry to confidentially contact me about the real barriers they face," the minister said at an Australian Information Industry Association event on Friday. "I promise to review this and, for those issues that aren't just competitor gripes, to aggressively seek solutions. "I know this may seem like a small thing, but I think if the industry uses it well, it can be incredibly powerful." In explaining the rationale for setting up the new email, Taylor said that "a focus on engagement" has become central to the nation's Digital Transformation Agency (DTA), attributing the DTA's achievements this year to partnerships.