British Airways installs artificial intelligence software at Heathrow

#artificialintelligence

British Airways has introduced advanced neural networks, known as artificial intelligence, to its airside operation at Heathrow Terminal 5. The new system is designed to help staff ensure every flight departs safely and on time. Currently, when customers disembark an aircraft, British Airways' ground staff manually check and record the details of eighteen different activities that need to be completed before the plane can depart for its next flight - including thorough cleaning of the aircraft interiors, unloading and reloading of catering, luggage and cargo and refuelling. An issue affecting just one of these tasks has the potential to disrupt the entire process and delay the flight's departure. Now, using a network of cameras set up around the aircraft stand by technology start-up Assaia, an alumni of British Airways' parent company IAG's Hangar 51 start-up accelerator programme, artificial intelligence is employed to compare live footage of the complex turnaround process with the proposed schedule.


BA outage creates London travel chaos; power issue blamed

Associated Press

British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. LONDON (AP) -- British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend.


BA outage creates London travel chaos; power issue blamed

Associated Press

British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend.


Computer outage grounds hundreds of BA flights in London

Associated Press

British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend.


BA attacks Border Force for 'dreadful' delays

BBC News

British Airways has criticised Border Force over "serious inefficiencies" that have caused both citizens and visitors to endure long delays at UK airports. The airline is concerned that only a third of the 29 electronic passport gates are open at Heathrow Terminal 5. BA says the gates shut prematurely at 11pm while customers are still disembarking, causing huge queues. The airline wants more automated gates to be opened. Back in 2015, when the electronic gates at Terminal 5 were opened, the Home Office said that the technology would help the Border Force to process a higher number of low risk passengers "more quickly and using less resources" to reduce queuing times. The electronic gates were meant to help border control officers to focus on "more priority work" like cracking down on people trafficking and drug smuggling.