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British Airways installs artificial intelligence software at Heathrow

#artificialintelligence

British Airways has introduced advanced neural networks, known as artificial intelligence, to its airside operation at Heathrow Terminal 5. The new system is designed to help staff ensure every flight departs safely and on time. Currently, when customers disembark an aircraft, British Airways' ground staff manually check and record the details of eighteen different activities that need to be completed before the plane can depart for its next flight - including thorough cleaning of the aircraft interiors, unloading and reloading of catering, luggage and cargo and refuelling. An issue affecting just one of these tasks has the potential to disrupt the entire process and delay the flight's departure. Now, using a network of cameras set up around the aircraft stand by technology start-up Assaia, an alumni of British Airways' parent company IAG's Hangar 51 start-up accelerator programme, artificial intelligence is employed to compare live footage of the complex turnaround process with the proposed schedule.


British Airways plans to trial A.I.-powered robots at Heathrow Airport

#artificialintelligence

British Airways is set to trial artificial intelligence powered robots at Heathrow Terminal 5. In an announcement Thursday, the airline said the autonomous robots had been programmed to "interact with passengers" in multiple languages and would be able to answer "thousands" of questions, providing passengers with services such as real-time flight information. The robots are being provided by a technology company called BotsAndUs and the trial will start in 2020. British Airways added that the robots would also have the capacity to escort passengers to locations such as special assistance zones. "These smart robots are the latest innovation allowing us to free up our people to deal with immediate issues and offer that one-on-one service we know our customers appreciate," Ricardo Vidal, who is head of innovation at British Airways, said in a statement.


BA outage creates London travel chaos; power issue blamed

Associated Press

British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. LONDON (AP) -- British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend.


BA outage creates London travel chaos; power issue blamed

Associated Press

British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend.


Computer outage grounds hundreds of BA flights in London

Associated Press

British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend.