Rx.Health is adding a suite of tools to prevent physician burnout. How do you keep physicians from being overwhelmed by a mountain of paperwork? Give them a voice assistant, similar to Amazon's Alexa or Apple's Siri. That's the thinking behind Suki, a Redwood City-based startup that recently struck a partnership with Mount Sinai Health System spinoff Rx.Health. Rx.Health curates digital tools for doctors, allowing them to prescribe digital therapeutics and care plans from electronic health record systems.
Clinical voice assistant developer Suki has created a new voice platform with improved artificial intelligence. The Suki Speech Service, referred to by the company as S3, makes Suki's voice assistant faster, more accurate, and flexible enough that it could be used by professionals outside of the healthcare sector. Suki's current voice assistant is built to reduce the amount of time and energy doctors spend on administrative tasks and records. The voice assistant records, transcribes, and organizes a doctor's conversations with a patients and any notes on the case. Suki can then automatically complete the data entry necessary for Electronic Health Records (EHR).
Doctors practice medicine to deliver care, not do data entry. Yet in the era of electronic medical records (EMRs), for every hour spent with a patient, physicians spend nearly two hours on paperwork. What if technology could take care of the paperwork for us? Record-keeping systems in health care were built for back-office functions, not bedside medicine. Most EMR vendors started out building products to collect payments and schedule appointments.
When trying to figure out what to do after an extensive career at Google, Motorola, and Flipkart, Punit Soni decided to spend a lot of time sitting in doctors' offices to figure out what to do next. It was there that Soni said he figured out one of the most annoying pain points for doctors in any office: writing down notes and documentation. That's why he decided to start Suki -- previously Robin AI -- to create a way for doctors to simply start talking aloud to take notes when working with patients, rather than having to put everything into a medical record system, or even writing those notes down by hand. That seemed like the lowest hanging fruit, offering an opportunity to make it easier for doctors that see dozens of patients to make their lives significantly easier, he said. "We decided we had found a powerful constituency who were burning out because of just documentation," Soni said.
"Siri, where is the nearest Starbucks?" "Suki, let's get Mr. Jones a two-week run of clarithromycin and schedule him back here for a follow-up in two weeks." Doesn't sound that crazy, does it? For years, voice assistants have been changing the way people shop, get around, and manage their home entertainment systems. Now they're starting to show up someplace even a little more personal: the doctor's office.