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Banks are banking on AI to get to know their human customers better

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In the next stage of artificial intelligence adoption, banks will use AI to help understand the intentions and emotions of customers and enable better interactions, according to a new report from Accenture. According to the report, Accenture Banking Technology Vision 2017, more than three-quarters (78%) of bankers believe that AI will enable simpler user interfaces that will help banks create a more human-like customer experience. In addition, four out of five respondents (79%) believe that AI will revolutionize the way banks gather information and interact with customers, and three-quarters (76%) believe that within three years, banks will deploy AI as their primary method for interacting with customers. "Consumers' diverse needs and priorities are forcing financial services firms to redefine how they interact with them to determine the best products and services to meet individuals' needs," said Alan McIntyre, a senior managing director at Accenture and head of the company's Banking practice. "AI-enabled tools can help banks identify consumer preferences and empower their workforces to react with insight and emotional intelligence, which is essential for the development of meaningful consumer relationships.


Bankers Believe Artificial Intelligence Is Key to Creating a More-Human Customer Experience, According to Accenture Report

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NEW YORK, LONDON & HONG KONG--(BUSINESS WIRE)--In the next stage of artificial intelligence adoption, banks will use AI to help understand the intentions and emotions of customers and enable better interactions, according to a new report from Accenture (NYSE:ACN). The report, Accenture Banking Technology Vision 2017, draws on the analysis of an advisory board of more than two dozen individuals, interviews with technology luminaries and industry experts, and results of a survey of more than 600 bankers. According to the report, more than three-quarters (78 percent) of bankers believe that AI will enable simpler user interfaces that will help banks create a more human-like customer experience. In addition, four out of five respondents (79 percent) believe that AI will revolutionize the way banks gather information and interact with customers, and three-quarters (76 percent) believe that within three years, banks will deploy AI as their primary method for interacting with customers. "Consumers' diverse needs and priorities are forcing financial services firms to redefine how they interact with them to determine the best products and services to meet individuals' needs," said Alan McIntyre, a senior managing director at Accenture and head of the company's Banking practice.


Bankers believe AI will dominate banking within 3 years

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In the next stage of artificial intelligence adoption, banks will use AI to help understand the intentions and emotions of customers and enable better interactions, according to a new survey of over 600 bankers, from Accenture. In turn, the report suggested that in three years artificial intelligence (AI) will be the main way banks interact with their customers. More than three-quarters (78%) of bankers believed that AI will enable simpler user interfaces that will help banks create a more human-like customer experience. In addition, four out of five respondents felt that AI will revolutionise the way banks gather information and interact with customers. See also: Lloyds Bank's £1.75BN bet on the future of banking "Consumers' diverse needs and priorities are forcing financial services firms to redefine how they interact with them to determine the best products and services to meet individuals' needs," said Alan McIntyre, a senior managing director at Accenture and head of the company's Banking practice.


Banks will increasingly adopt AI for better customer interaction: Accenture – Tech2

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In the next stage of artificial intelligence (AI) adoption, banks will use AI to help understand the intentions and emotions of customers for better interaction, a new report from Global professional services company Accenture said on Wednesday. According to the "Accenture Banking Technology Vision 2017" report, more than three-quarters (78 per cent) of bankers globally and 87 per cent in India believe that AI would enable simpler user interfaces eventually helping them create a more human-like customer experience. In addition, four out of five global respondents (79 per cent) and nearly nine out of ten (87 per cent) bankers in India believe that AI would revolutionise the way banks gather information and interact with customers. "Indian banks are embracing digital solutions for interacting with customers; the next step is implementing the enabling power of AI," Piyush Singh, Managing Director and Head of Accenture Financial Services group in India, said in a statement. According to the report, three-quarters (76 per cent globally) and 83 per cent in India believed that within three years banks would deploy AI as their primary method for interacting with customers.


Banks to Use Artificial Intelligence for Better Customer Interaction

#artificialintelligence

In the next stage of artificial intelligence (AI) adoption, banks will use AI to help understand the intentions and emotions of customers for better interaction, a new report from Global professional services company Accenture said on Wednesday. According to the "Accenture Banking Technology Vision 2017" report, more than three-quarters (78 per cent) of bankers globally and 87 per cent in India believe that AI would enable simpler user interfaces eventually helping them create a more human-like customer experience. In addition, four out of five global respondents (79 per cent) and nearly nine out of ten (87 per cent) bankers in India believe that AI would revolutionise the way banks gather information and interact with customers. "Indian banks are embracing digital solutions for interacting with customers; the next step is implementing the enabling power of AI," Piyush Singh, Managing Director and Head of Accenture Financial Services group in India, said in a statement. According to the report, three-quarters (76 per cent globally) and 83 per cent in India believed that within three years banks would deploy AI as their primary method for interacting with customers.