Collaborating Authors

Could hotel service robots help the hospitality industry after COVID-19? - Express Computer


Lead author Dr Tracy Xu, Lecturer in Hospitality at The University of Surrey's world-renowned School of Hospitality and Tourism Management, has had her paper published in the International Journal of Contemporary Hospitality Management. The research behind the paper involved speaking to 19 hotel HR experts to identify the key trends and major challenges that will emerge in the next ten years and how leaders should deal with the challenges brought about by service robot technologies. Results showed that while service robots are anticipated to increase efficiency and productivity of hotel activities, they may also pose challenges such as high costs, skill deficits and significant changes to the organizational structure and culture of hotels. Therefore, the anticipated applications and integration of robotic technology will require leaders of the future to carefully consider the balance between the roles of service robots and human employees in the guest experience and to nurture a work environment that embraces open-mindedness and change. The project finished in March 2020 just as COVID-19 broke out and as the virus rendered non-essential travel impossible, most hotels around the globe are feeling a catastrophic economic impact.

Tokyo unveils robots that will serve coronavirus patients at hotels

FOX News

Dr. Amy Compton-Phillips is the chief clinical officer and executive vice president for Providence St. Get all the latest news on coronavirus and more delivered daily to your inbox. Tokyo will use robots to attend to coronavirus patients housed in local hotels. The Tokyo Metropolitan Government unveiled two robots on Friday at the Apa Hotel & Resort in the capital's Sumida ward. The Apa Hotel is one of five hotels in Tokyo that the metropolitan government is renting to house hospital patients with no or mild symptoms of COVID-19. Doctors and nurses attend the guests at the hotel, but the government hopes that the Softbank-developed robots will help to cheer up the otherwise isolated guests.

Pepper the robot comforts coronavirus patients being quarantined at Tokyo hotels

Daily Mail - Science & tech

Coronavirus patients with mild symptoms are quarantined at hotels in Tokyo staffed by robots. Five hotels are around the city are using robots to help limit the spread, one being the world's first social humanoid Pepper. 'Please, wear a mask inside,' it says in a perky voice to welcome those moving into the hotel and also offers words of support - 'I hope you recover as quickly as possible.' Other facilities have employed AI-powered robots that disinfect surfaces to limit the need of human workers who are at risk of being exposed. Coronavirus patients with mild symptoms are quarantined at hotels in Tokyo staffed by robots.

CES 2018: LG Introduces Three New CLOi Commercial Robots

IEEE Spectrum Robotics

Last year at CES, LG introduced a bunch of new robots because, as near as we could tell, LG figured that robots were cool so they'd better make some robots or something. The most photogenic (and smallest) was Hub, which bore a striking resemblance to Jibo, but we also met two burly service robots designed to work at airports. For CES 2018, LG is adding three more robots to the CLOi (that's pronounced KLOH-ee, obviously) family. New this year are the Serving Robot, Porter Robot, and Shopping Cart Robot, "developed for commercial use at hotels, airports, and supermarkets," and it's definitely not a coincidence that they're just in time for the 2018 Winter Olympics in South Korea, where LG is also based.

Is this the future of room service? Robots used to cater to guests

AITopics Original Links

The future of room service has arrived, with a number of hotels are now giving the job to robots instead of humans. The Crowne Plaza San Jose-Silicon Valley hotel and the Aloft Hotels brand of Starwood Hotels are utilising androids in the hospitality sector, both created by Savioke. Dash is the latest addition to the Crowne Plaza brand, that is owned by Intercontinental Hotels Group (IHG). It stands 3ft-tall and weighs less than 100lbs. Dash is the latest addition to the Crowne Plaza workforce as it tends to customers' needs The robot can navigate between floors travelling at the same speed as a human, and can even call the lift using a special Wi-Fi sensor.