Artificial intelligence (AI) comes with numerous promises in several sectors, and the financial industry is no exception. Whether it is in improving customer experience or in automation, AI has significantly disrupted the financial industry and is now shaping its future. Banking, for instance, is one sector slated to benefit significantly from incorporating AI systems. According to analysts, AI will result in more than $1 trillion in savings by 2030. Moreover, financial services players who will incorporate AI prudently will experience a 14% net gain in jobs and a 34% increase in revenues by 2022.
AI can be used in banks to decrease financial risk, It can improve loan underwriting through machine learning, improve financial crime risk with advanced fraud detection, It can improve compliance and controls, and reduce operational risk through improved accuracy in transcription & production of documents, banks can use machine learning and big data to prevent criminal activities and monitor potential threats to customers in commerce. Artificial intelligence (AI) includes machine learning and natural language, it can be used in the banking industry, Machine learning is a method of data analysis which automates analytical model building, Machine learning occurs when computers change their parameters/algorithms on exposure to new data without humans having to reprogram them. Natural language processing (NLP) refers to the ability of technology to use human communication, naturally spoken or written, as an input that prompts computer activity, natural language generation (NLG) refers to the ability for technology to produce human quality prose, It sorts through large amounts of available data to produce a human-sounding response, NLG can take the form of speech, or of a multipage report summarizing financial results. AI can help the bank understand the expenditure pattern of the customer, The bank can come up with a customized investment plan & assist the customers for budgeting, banks can send the notification about the advice for keeping a check on the expenses and investments based on the data, The transactional & other data sources can be tracked to help understand the customer's behavior and preferences to improve their experience. Artificial intelligent can sift through massive amounts of data and identify patterns that might elude human observers, One area where this capacity is particularly relevant is in fraud prevention, Artificial intelligence and machine learning solutions are deployed by many financial service providers to detect fraud in real time.
With machine learning models that ascribe human intuition and intelligence to digital platforms, traditional financial institutions can slash costs, reduce manpower, improve the banking experience and stay competitive. Subscribe to The Financial Brand via email for FREE!Banking consumers are demanding more individualized experiences as they become increasingly accepting of new technologies. In the era where tech giants like Google, Apple, Facebook and Amazon dominate, people have become accustomed to seeing personalized offers built on data that they voluntarily provide, and now it's a common expectation. This affords banks and credit unions the opportunity to meet their customers' needs and set themselves apart. A few leading banks are doing just that -- expanding on the artificial intelligence system used by voice-powered devices like the Amazon Echo, Google Home and Apple's Siri to improve service and enhance the customer experience.
Artificial intelligence and machine learning saw a significant spike of attention in the past few years – whether it's through partnerships, acquisitions, or in-house developments. The largest financial institutions in the US have been involved in one way or another in bringing artificial intelligence into operations and customer-facing functions. A recent study of 34 major banks across several geographies (US, EU, Singapore, Africa, Australia, India) by MEDICI Team found that 27 out of these 34 banks have implemented AI in their front-office functions in form of a chatbot, virtual assistant, and digital advisor. Some of the most prominent banks in this space across regions are Bank of America, OCBC, ABN Amro, YES BANK, etc. While front-office applications have certainly seen a higher intensity, scope, and adoption, the AI strategy in the US banking industry, in reality, is far more diverse.
Despite the rise in digital banking, an advantage of branch banking continues to be the value of personal interaction. But, could the benefits of face-to-face interaction be incorporated into augmented reality (AR) and virtual reality (VR) solutions? The traditional bank branch network is in a massive state of transition. Offices are shrinking or closing altogether, with digital tools being introduced to support both transactional and advisory roles. But, while more than 8,000 U.S. bank branches have closed over the past decade, and as many as 90% of transactions taking place online, the number of bank employees has remained relatively stable.