Decades of research in artificial intelligence (AI) have produced formidable technologies that are providing immense benefit to industry, government, and society. AI systems can now translate across multiple languages, identify objects in images and video, streamline manufacturing processes, and control cars. The deployment of AI systems has not only created a trillion-dollar industry that is projected to quadruple in three years, but has also exposed the need to make AI systems fair, explainable, trustworthy, and secure. Future AI systems will rightfully be expected to reason effectively about the world in which they (and people) operate, handling complex tasks and responsibilities effectively and ethically, engaging in meaningful communication, and improving their awareness through experience. Achieving the full potential of AI technologies poses research challenges that require a radical transformation of the AI research enterprise, facilitated by significant and sustained investment. These are the major recommendations of a recent community effort coordinated by the Computing Community Consortium and the Association for the Advancement of Artificial Intelligence to formulate a Roadmap for AI research and development over the next two decades.
In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class.
Moore's law has driven silicon chip circuitry to the point where we are surrounded by devices equipped with microprocessors. The devices are frequently wonderful; communicating with them – not so much. Pressing buttons on smart devices or keyboards is often clumsy and never the method of choice when effective voice communication is possible. The keyword in the previous sentence is "effective". Technology has advanced to the point where we are in the early stages of being able to communicate with our devices using voice recognition.
PayPal may be looking into voice recognition to enable more digital commerce use cases in the near future, if a new post-MWC blog post offers any hints. Looking back on last week's event -- for which we featured extensive firsthand coverage -- PayPal Head of Global Initiatives Anuj Nayar notes two dominant trends. One is the Internet of Things, including new connected car technologies like PayPal's new car commerce feature with Shell and Jaguar (and Apple). The other, as Nayar puts it, is "conversational commerce." Looking at emerging digital commerce opportunities in areas like virtual reality, connected appliances, and even drones, Nayar asserts that it "won't be convenient or realistic to pull out a credit card or punch in your information in any of these scenarios".