Robotic process automation is the use of specialized computer programs, known as software robots, to automate and standardize repeatable business processes. Imagine a robot sitting in front of a computer looking at the same applications and performing the same keystrokes as a person would. While robotic process automation does not involve any form of physical robots, software robots mimic human activities by interacting with applications in the same way that a person does. Working as a virtual business assistant, bots complete tedious tasks, freeing up time for employees to concentrate on more engaging, revenue-generating tasks. Part of the beauty of robotic process automation technology is that it offers even non-technical employees the tools to configure their own software robots to solve automation challenges.
In recent years, the insurance industry has seen an influx of new market entrants seeking to disrupt and reinvent specific business segments by launching new products and services free of the expense and overhead of "traditional" players. These digital "insuretechs" have the advantage of leaner, more agile processes and lower transactional costs. Big incumbents, despite all their scale and financial leverage, often have a tough time competing with them. Ironically, advances in new digital technologies like artificial intelligence, specifically applied to process automation (what some call Intelligent Process Automation), are leveling the playing field when it comes to organizational agility and operating efficiency. And claims processing is one particular area where larger insurers can take real advantage of these opportunities to keep pace.
Automation Anywhere has rapidly grown a customer base of more than 900 enterprises becoming the global leader in robotic process automation (RPA). Its platform is the most intuitive to use and the fastest to deploy and scale. Dozens of Automation Anywhere customers have deployed intelligent digital workforces that include more than 1,000 digital workers, or bots. This is possible because business users do not need programming skills to create Automation Anywhere bots capable of saving millions of dollars annually. Automation Anywhere RPA is so intuitive and easy to learn that business users can design bots in just minutes and get them into production within days.
Recently IT Brief had the opportunity to get in touch with Adrian Jones, Automation Anywhere APJ EVP, to discuss AI and its impact on the modern workforce. Can you tell me a bit more about Automation Anywhere? Automation Anywhere is a global leader in Robotic Process Automation (RPA) software and AI technology for enterprises looking to deploy intelligent digital workforces. Our technology uses software bots that work alongside the human workforce to take on repetitive, mundane work, allowing people to do more meaningful work. Beyond automating tasks, Automation Anywhere's platform also helps improve them on the back-end by enhancing efficiency, minimising error and reducing operational costs, while helping enterprises manage and scale business processes faster.