The competitors facing asset and wealth managers, banks, and insurance companies aren't who firms thought they'd be. Emerging technology presents incredible opportunities--for someone else. The customers seem to be changing their minds about what they value most. Well, nobody ever said it would be easy. For some, this is a time of great opportunity.
For a long time, new market entrants found it difficult to break into the financial services industry. FinTech disruptors have been finding a way in. Disruptors are fast-moving companies, often start-ups, focused on a particular innovative technology or process in everything from mobile payments to insurance. And, they have been attacking some of the most profitable elements of the financial services value chain. This has been particularly damaging to the incumbents who have historically subsidized important but less profitable service offerings.
With reports in American Banker this week that Amazon is rumored to be exploring the potential acquisition of Capital One, an innovator in financial services marketing, is it too far-fetched to ask whether the financial services industry may be on the cusp of the next wave of disruption? As unheard of as this notion might have seemed a few years ago, financial services firms are facing important questions about their future, driven by disruptive technologies, ranging from big data to artificial intelligence and machine learning to fintech solutions and blockchain. The prospect of disruptive change looms large in the minds of senior financial services industry executives who participated in a recent survey focused on Big Data Business Impact: Achieving Business Results Through Innovation And Disruption, which was conducted by strategy advisors NewVantage Partners and published in January. The survey comprised senior business and technology leaders, and was heavily represented by leading financial services firms, which accounted for 75.8% of the survey respondents. Financial services industry participants included industry giants such as AIG, American Express, Bank of America, Blackrock, Capital One, Charles Schwab, CitiGroup, Fidelity Investments, Freddie Mac, JP Morgan Chase, Lincoln Financial, MetLife, Morgan Stanley, State Street, and Wells Fargo among others.