Iceland tops supermarket satisfaction list

BBC News

Iceland has been named the UK's top supermarket for customer satisfaction for the first time. The UK Customer Satisfaction Index surveys 10,000 consumers, is released twice a year, and covers all types of business. Iceland came 10th overall - the highest performing food retailer - while the online giant Amazon came top of the list for the sixth time in a row. Waitrose was 17th while Aldi and M&S Food were joint 23rd. Amazon scored 86.7 out of a potential 100.


Chick-fil-A earns new title

FOX News

No wonder the line at Chick-fil-A is so long. For the first time ever, Americans are reportedly more satisfied with their fast-food dining experiences than they are at full-service casual restaurants, and they like Chick-fil-A better than anyplace else, according to a new report from the American Customer Satisfaction Index. In fact, full-service restaurants earned the lowest score in 10 years -- 78 out of a possible 100 -- on the annual index, falling a full 3.7 percent from last year. Claes Fornell, the American Customer Satisfaction Index (ACSI) chairman and founder, says full-service restaurants should be worried by the findings. CHICK-FIL-A IS OFFERING A NEW BUN, BUT THERE'S A CATCH "Lower customer satisfaction is a major threat to the restaurant business," said Fornell in a press release.


How Machine Learning Will Change the Concept of Customer Service

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For every service based business, the customer is always treated as the bread and butter for your business. Entertaining your customer with top level satisfaction, all day assistance is your sole responsibility to amplify your business. But today, with the introduction of machine learning, the concept of using manpower to entertain your customers has declined. Every established business are using the chatbots to serve their customers with the best ever responses without any delay. If you consider the top entrepreneur tips, you will find the following factors that help you find the importance of machine learning in growing your business.


Why AI is The Next Revolution In Customer Service

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AI powered customer service has picked up its fastest pace. It is a new revolution, which every industry is working on, to transform conventional customer service into AI-powered digital solutions and improve every aspect of customer journey including brand awareness, product knowledge, customer acquisition, after sales support and loyalty programs. According to marketing gurus by 2020 more than 80% of customer service will be conducted without engaging humans, it will be taken over by AI-powered Chatbots. With advanced systems powered by automated solutions, users can now book a restaurant reservation, order a pizza, book a movie ticket, hotel room and even make a clinic appointment. Customer service industry is gaining much momentum especially due to disruption of Artificial Intelligence – a technological breakthrough that has taken almost every business industry by storm.


Improve the customer experience with machine learning Zendesk

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Customer satisfaction is the bread and butter of every customer service team. We all want to make our customers happy, and satisfaction becomes both the reason we show up to work and barometer by which we measure our success. Every interaction offers a business the chance to leave a customer feeling good, helping to build a relationship for the longer term. Yet some customer interactions have a mercurial quality and end up in a different place than they began. If you knew what direction customer interactions were heading, you'd be better-equipped to handle them successfully, able to deploy specific tools and resources to ensure a positive outcome.