Iceland has been named the UK's top supermarket for customer satisfaction for the first time. The UK Customer Satisfaction Index surveys 10,000 consumers, is released twice a year, and covers all types of business. Iceland came 10th overall - the highest performing food retailer - while the online giant Amazon came top of the list for the sixth time in a row. Waitrose was 17th while Aldi and M&S Food were joint 23rd. Amazon scored 86.7 out of a potential 100.
AI powered customer service has picked up its fastest pace. It is a new revolution, which every industry is working on, to transform conventional customer service into AI-powered digital solutions and improve every aspect of customer journey including brand awareness, product knowledge, customer acquisition, after sales support and loyalty programs. According to marketing gurus by 2020 more than 80% of customer service will be conducted without engaging humans, it will be taken over by AI-powered Chatbots. With advanced systems powered by automated solutions, users can now book a restaurant reservation, order a pizza, book a movie ticket, hotel room and even make a clinic appointment. Customer service industry is gaining much momentum especially due to disruption of Artificial Intelligence – a technological breakthrough that has taken almost every business industry by storm.
For every service based business, the customer is always treated as the bread and butter for your business. Entertaining your customer with top level satisfaction, all day assistance is your sole responsibility to amplify your business. But today, with the introduction of machine learning, the concept of using manpower to entertain your customers has declined. Every established business are using the chatbots to serve their customers with the best ever responses without any delay. If you consider the top entrepreneur tips, you will find the following factors that help you find the importance of machine learning in growing your business.
Customer satisfaction is the bread and butter of every customer service team. We all want to make our customers happy, and satisfaction becomes both the reason we show up to work and barometer by which we measure our success. Every interaction offers a business the chance to leave a customer feeling good, helping to build a relationship for the longer term. Yet some customer interactions have a mercurial quality and end up in a different place than they began. If you knew what direction customer interactions were heading, you'd be better-equipped to handle them successfully, able to deploy specific tools and resources to ensure a positive outcome.
Customer satisfaction is one of the most important metrics for any business to be keeping an eye on. If you take your eye off the ball, even for a short while, when it comes to your customer satisfaction, you will start hemorrhaging business. The only people who benefit from this are your competitors, who will be able to hoover up your disaffected customers. Fortunately, ensuring customer satisfaction is easier than you might think. There are a number of simple things that any business can do in order to make sure that they are retaining their most loyal clients while also maximizing their appeal to new customers.