IBM believes 100% of jobs will eventually change due to artificial intelligence, and new empirical research released last October 30 from the MIT-IBM Watson AI Lab reveals how. The research, The Future of Work: How New Technologies Are Transforming Tasks, used advanced machine learning techniques to analyze 170 million online job postings in the United States between 2010 and 2017. It shows, in the early stages of AI adoption, how tasks of individual jobs are transforming and the impact on employment and wages. "As new technologies continue to scale within businesses and across industries, it is our responsibility as innovators to understand not only the business process implications, but also the societal impact," said Martin Fleming, vice president and chief economist of IBM. "To that end, this empirical research from the MIT-IBM Watson AI Lab sheds new light on how tasks are reorganizing between people and machines as a result of AI and new technologies."
Rapid advancements in the field of artificial intelligence (AI) are uniquely poised to transform entire occupations and industries, changing the way work will be done in the future. It is imperative to understand the extent and nature of the changes so that we can prepare today for the jobs of tomorrow. New empirical work from the MIT-IBM Watson AI Lab uncovers how jobs will transform as AI and new technologies continue to scale across business and industries. We created a novel dataset using machine learning techniques on 170 million U.S. job postings. The dataset and research, The Future of Work: How New Technologies Are Transforming Tasks, allow us to extract key insights into how AI is shaping the future of work.
Listen to The Modern Customer Podcast with Rob High here. Artificial intelligence seems to be popping up everywhere, and it has the potential to change nearly everything we know about data and the customer experience. However, it also brings up new issues regarding ethics and privacy. One of the keys to keeping AI ethical is for it to be transparent, says Rob High, vice president and chief technology officer of IBM Watson. When customers interact with a chatbot, for example, they need to know they are communicating with a machine and not an actual human.