Today, Microsoft and Nuance Communications announced a strategic partnership to accelerate the development of Nuance's Ambient Clinical Intelligence (ACI) solution, announced at HIMSS earlier this year. Built on Microsoft Azure, the partnership will bring together the two companies' strengths in developing ambient sensing and conversational AI solutions in order to reduce the burden of clinical documentation, so doctors can focus more time on patients. Physician burnout is at epidemic levels. A recent study shows that primary care doctors now spend two hours on administrative tasks for every hour they're involved in direct patient care. Physicians reported one to two hours of after-hours work each night, mostly related to administrative tasks.
Tech giant Microsoft is teaming up with Nuance Communications to use technology to solve a big pain point for doctors--too much time spent on documenting and administrative tasks. The two companies are collaborating to use ambient technology combined with artificial intelligence, automation and cloud computing to create an exam room experience where the clinical documentation "writes itself," the companies said in a press release. Physician burnout continues to be a significant problem in healthcare. A recent study shows that primary care doctors now spend two hours on administrative tasks for every hour they're involved in direct patient care. Physicians reported one to two hours of after-hours work each night, mostly related to administrative tasks.
Building on its long history of powering virtual assistants for many of the leading consumer and automotive brands in the world, including American Airlines, Amtrak, Audi, Barclay's, BMW, Citi, Delta, Domino's, FedEx, Ford, and GM, Nuance Communications, Inc. today unveiled its artificial intelligence (AI)-powered virtual assistant solution designed specifically for healthcare providers. Leveraging its extensive experience in healthcare, Nuance's new Dragon Medical Virtual Assistant will further streamline a wide variety of clinical workflows for the 500,000 clinicians that already rely on Dragon Medical every day for their clinical documentation. Based upon the award-winning Nuance Virtual Assistant platform, the Dragon Medical Virtual Assistant will deliver sophisticated conversational dialogues and pre-built capabilities that automate high-value clinical workflows. This solution directly addresses the belief by 80% of 10,000 U.S. clinicians surveyed by Nuance that virtual assistants would drastically change healthcare by the end of 2018. "Technology needs to be unobtrusive and support the process of providing high quality patient care--not get in the way," said David Y. Ting, MD, CMIO, Massachusetts General Physicians Organization.
Imagine a visit to your doctor's office in which your physician asks you how you've been feeling, whether your medication is working or if the shoulder pain from an old fall is still bothering you -- and his or her focus is entirely on you and that conversation. The doctor is looking at you, not at a computer screen. He or she isn't moving a mouse around hunting for an old record or pecking on the keyboard to enter a diagnosis code. This sounds like an ideal scenario, but as most people know from their own visits to the doctor, it's far from the norm today. But experts say that in an exam room of the future enhanced by artificial intelligence, the doctor would be able to call up a lab result or prescribe a new medicine with a simple voice command.
Conversational AI specialist Nuance and software giant Microsoft are partnering to help reduce the amount of administrative work associated with documenting patient care. The agreement will see both companies accelerate the delivery of ambient clinical intelligence technologies, which can help improve productivity by streamlining administrative tasks. ACI is built on Nuance's Dragon Medical One cloud platform and speech recognition and natural language understanding technology, enhanced by the company's domain expertise and healthcare optimized conversational AI solutions already in use around the world. The partnership between Microsoft and Nuance combines Nuance's expertise in conversational AI, clinical documentation and decision-support solutions for healthcare with Microsoft's strengths in delivering cloud and AI solutions. The two companies will also work closely in sync with their electronic health record partners to improve the clinician experience.