Chatbots are gradually being adopted into the healthcare industry and are generally in the early phases of implementation. Market research firm Grand View Research estimates that the global chatbot market will reach $1.23 billion by 2025. This projected growth reflects a compounded annual growth rate (CAGR) of 24.3 percent. Healthcare has become an attractive market for companies developing chatbot applications for patients and clinicians. In this article we'll explore 5 representative examples of chatbots in the healthcare industry.
The same artificial intelligence that may soon drive your new car is being adapted to help drive interventional radiology care for patients. Researchers at the University of California, Los Angeles (UCLA), have used advanced artificial intelligence, also called machine learning, to create a "chatbot" or Virtual Interventional Radiologist (VIR). This device communicates automatically with a patient's physicians and can quickly offer evidence-based answers to frequently asked questions. The scientists will present their research today at the Society of Interventional Radiology's 2017 annual scientific meeting in Washington, D.C. This breakthrough will allow clinicians to give patients real-time information on interventional radiology procedures as well as planning the next step of their treatment.
Two of the most significant predictions for the new decade are that AI will become more pervasive, and the U.S. health-care system will need to evolve. AI can augment and improve the health-care system to serve more patients with fewer doctors. However, health innovators need to be careful to design a system that enhances doctors' capabilities, rather than replace them with technology and also to avoid reproducing human biases. A recent study published in Nature (in collaboration with Google) reports that Google AI detects breast cancer better than human doctors. Babylon Health, the AI-based mobile primary care system implemented in the United Kingdom in 2013, is coming to the U.S. Health-care is an industry in need of AI assistance due to a shortage of doctors and physician burnout.
LONDON (Reuters) - London-based Babylon Health says its artificial intelligence technology, in tests, has outperformed most physicians in assessing disease symptoms, throwing down a challenge to doctors, some of whom doubt its true abilities. Babylon, which was founded by entrepreneur Ali Parsa in 2013, is one of a number of start-ups tapping into the promise of artificial intelligence (AI) to help patients and doctors sift through symptoms to come up with a diagnosis. It aims to offer health advice of family doctor quality by using AI delivered through a smartphone chatbot app - potentially a big saving for governments as they struggle to fund healthcare for growing and ageing populations. In a representative sample of questions set by the Royal College of General Practitioners (RCGP) for its final exams to qualify as a family doctor, the Babylon app achieved an 81 percent success level, well ahead of the average pass mark over the last five years of 72 percent, the company said. But Martin Marshall, vice chairman of the RCGP, said AI systems could not be compared to highly-trained medical professionals.
On Wednesday night, doctors at London's Royal College of Physicians were subjected to the world's first demonstration of an artificial intelligence (AI) robot performing a clinical test. The point of the event was to show how well the chatbot, engineered by digital medicare startup Babylon Health, would perform at the MRCGP exam, the Royal College of General Practitioners final test for trainee doctors. In the last five years, general practitioners have averaged a 72% score at the exam, declared director at Babylon Health Dr. Mobasher Butt before announcing to the audience his bot's score. "It got 82%," said the medical expert as people began to clap. "Tonight's results clearly illustrate how AI-augmented health services can reduce the burden on healthcare systems around the world.