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Facebook simplifies confusing chatbots with buttons, not text commands

#artificialintelligence

"What do I type?" is the big question making chatbots hard to use. So today Facebook Messenger is giving chatbot developers new "Quick Reply" buttons and persistent menu options to make their bots easier to navigate. Messenger bots can also now send videos, audio, GIFs, and files so they can encompass wider range of use cases. People can now rate bots with one to five stars to teach developers how to improve, though there's no word on the chatbot analytics Facebook has promised. And if customers opt in, developers will be able to connect these customers' accounts to Messenger accounts to allow more seamless communication with them.


Facebook simplifies confusing chatbots with buttons, not text commands

#artificialintelligence

"What do I type?" is the big question making chatbots hard to use. So today Facebook Messenger is giving chatbot developers new "Quick Reply" buttons and persistent menu options to make their bots easier to navigate. Messenger bots can also now send videos, audio, GIFs, and files so they can encompass wider range of use cases. People can now rate bots with one to five stars to teach developers how to improve, though there's no word on the chatbot analytics Facebook has promised. And if customers opt in, developers will be able to connect these customers' accounts to Messenger accounts to allow more seamless communication with them.


Facebook adds new features to its Messenger bots

Engadget

For one thing, users can now offer star ratings and feedback for developers for these bots, just like they can with apps. There's also a new feature called Quick replies, which are essentially buttons that refer to the bot's most recent messages, thus allowing for faster conversations. So, for example, it might ask you to pick a color of a hat and simply offer "Red" or "Green" as the two Quick reply options. Bots will also now have the option of persistent navigation options in the window itself, just in case you forget a text command. There'll also now be an account linking option that'll let businesses connect their customers' accounts with their Messenger accounts.


Apple's iMessages will be more visual in IOS 10

USATODAY - Tech Top Stories

The new iMessage update coming with iOS 10 will make your texting experience richer with GIFs, stickers, and third-party apps. LOS ANGELES -- If you've got an iPhone, your messaging is about to become far more visual. At Apple's event on Wednesday, when it's expected to tout new iPhones, a new Apple Watch and a refresh of the Macintosh computer line, the company is also expected to push a big text-message feature for the new phone and others. With the IOS 10 mobile operating system update, you'll be able to use more than just emojis to help your texts stand out. Apple, in what the company has billed as its biggest update for iMessages to date, is looking to emulate Snapchat and Asia's WeChat by bringing stickers, funny faces, animated balloons and more to the native iPhone text-message platform.


As Messenger's bots lose steam, Facebook pushes menus over chat

#artificialintelligence

Facebook's Messenger bots may not be having the impact the social network desired. Just yesterday, online retailer Everlane, one of the launch partners for the bot platform, announced it was ditching Messenger for customer notifications and returning to email. Following this, Facebook today announced an upgraded Messenger Platform, which introduces a new way for users to interact with bots: via simple persistent menus, including those without the option to chat with the bot at all.