IBM sets new patent record with AI and blockchain projects

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International Business Machines Corp. was once again awarded the largest number of U.S. patents in 2017, as the company pushes into blockchain and artificial intelligence technologies.


French e-commerce company buys Israeli AI startup Sigmento

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Akeneo, a French e-commerce company, said Thursday it has acquired Sigmento, an Israeli startup that uses artificial intelligence and machine learning to help online vendors better describe their products.


Staples' B2B clients can talk to real or virtual customer service reps

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Artificial intelligence enables Staples to automate ordering and customer service through its Easy Button. Staples Inc. is testing technology enabling business customers to order products by voice via its Easy Button. The office supplies retailer is applying machine learning technology to the button, allowing customers to press it to order or reorder a product by voice, or to ask common order-related questions, such as when an order will be delivered or the status of a return. The move is part of a big push by Staples Inc., No. 21 in the Internet Retailer 2016 B2B E-Commerce 300, to use machine learning to automate ordering and customer service, says Ryan Bartley, director of mobile for Staples. Machine learning refers to computer programs that teach themselves to grow and change when exposed to new data, without being programmed by an individual.


Amazon plays catch-up with artificial intelligence applications

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Amazon.com Inc.'s cloud unit dominates the market for computing power delivered over the internet. But there's one area where it has lagged: artificial intelligence tools that let customers parse data, understand speech and recognize images without buying their own expensive machinery.


How machine learning is shaking up e-commerce and customer engagement

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Now that machine learning has moved out of the hands of a select few and is accessible to a broader market and set of use cases; it's good to look at how different technology providers are leveraging it to improve and expand their products in the name of a better customer experience. How can you take advantage of machine learning and AI to improve your e-commerce experiences? Ryan R Donovan, SVP of Product Management at Sitecore, took me through some tactics Sitecore implements in its CMS and e-commerce solution. There are two key focuses for Sitecore's use of machine learning and AI: Donovan pointed out that Sitecore is focused on providing machine learning-based features that provide real value (as opposed to a great demo). And from a backend perspective, it can help with fraud detection, something that every company with an e-commerce model needs to monitor actively.