Nearly half of NHS trusts (43%; obtained from a Freedom of Information (FoI) request) are investing in artificial intelligence (AI) enabling patients to'self-help' when accessing services. The trusts are harnessing technology such as virtual assistants, speech recognition technology and chat bots to ease the pressure on healthcare workers across their organisations. These vital investments are geared up to primarily provide access to information and services all-day, every-day, but they also play a key role in reducing the numbers of patients queuing to see their GP for information they can now access through a virtual assistant. Research commissioned by Nuance in 2015 into the impact of clinical documentation in NHS acute care trusts revealed that clinicians spend over half of their work day on clinical documentation. In a more recent Nuance study of UK GP practices, over nine in 10 reported that patient documentation was a considerable burden for their practice and that in 49 per cent of the practices, over half their patient documentation is paper versus electronic format.
Nuance says it's seeing growing international demand for its clinical dictation technology, and that it's expanding accordingly. In Britain, Nuance has begun to roll out its Dragon Medical One platform, which it has connected with the National Health Service's broadband network. Commenting on the benefits of this speech recognition technology for patient documentation, South Tees Hospitals NHS Foundation Trust CCIO and ED Consultant Dr. Andrew Adair attested, "Speech recognition has transformed our ED, releasing our doctors and nurses from the shackles of clinical documentation, and enabling them to spend more time treating patients." Dragon Medical One was also launched in Canada earlier this year, running on the Microsoft Azure cloud platform, as it does in the UK. Commenting on the solution's promise, North York General Hospital and Michael Garron Hospital Joint CIO Sumon Acharjee said, "Nuance's Dragon Medical One will help enable Canadian physicians have up-to-date technology as it fits seamlessly into their workflow and easily integrates with existing EHR technology."
The healthcare division of Nuance Communications announced it has developed an artificial intelligence-based platform, the Computer-Assisted Physician Documentation (CAPD) solution, to help surgeons with documentation before and after operations. With the help of AI-based algorithms, CAPD is designed to help streamline operative reporting and procedural note documentation in real time and is designed to ensure accurate, timely and complete documentation within a user-friendly interface, Nuance said. The CAPD solution works across ambulatory and acute care settings and is embedded directly into the electronic health record workflow, so it enables surgeons to capture accurate, complete, "coder ready" documentation, the company contended. Surgeons are presented with their personal operative notes without the requirement to search, and with options to document the required fields to accurately record the complexity of the patient and procedure. Once the surgeon completes a patient's postoperative report, Nuance electronically sends a copy of it and its suggested charge capture to the appropriate billing office.
Nuance Communications unveiled an artificial virtual assistant specifically for patients and healthcare providers on Wednesday. The company has built artificial intelligence virtual assistants for consumer and automotive brands including American Airlines, Amtrak, Audi, Barclay's, BMW, Citi, Delta, Domino's, FedEx, Ford and GM. Nuance's new Dragon Medical Virtual Assistant is designed to streamline a variety of clinical workflows for the 500,000 clinicians that already use Dragon Medical for their clinical documentation, the company said. Based on the Nuance Virtual Assistant platform, the software can enable conversational dialogues and pre-built capabilities that automate clinical workflows. The healthcare virtual assistant includes voice recognition technology designed for healthcare, voice biometrics and text-to-speech, EHR integrations and strategic health IT relationships, a prototype smart speaker customized for healthcare use-cases and a secure platform.
Imagine a visit to your doctor's office in which your physician asks you how you've been feeling, whether your medication is working or if the shoulder pain from an old fall is still bothering you -- and his or her focus is entirely on you and that conversation. The doctor is looking at you, not at a computer screen. He or she isn't moving a mouse around hunting for an old record or pecking on the keyboard to enter a diagnosis code. This sounds like an ideal scenario, but as most people know from their own visits to the doctor, it's far from the norm today. But experts say that in an exam room of the future enhanced by artificial intelligence, the doctor would be able to call up a lab result or prescribe a new medicine with a simple voice command.