The retail banking services are one of the pillars of the modern economic growth. However, the evolution of the client's habits in modern societies and the recent European regulations promoting more competition mean the retail banks will encounter serious challenges for the next few years, endangering their activities. They now face an impossible compromise: maximizing the satisfaction of their hyper-connected clients while avoiding any risk of default and being regulatory compliant. Therefore, advanced and novel research concepts are a serious game-changer to gain a competitive advantage. In this context, we investigate in this thesis different concepts bridging the gap between persistent homology, neural networks, recommender engines and reinforcement learning with the aim of improving the quality of the retail banking services. Our contribution is threefold. First, we highlight how to overcome insufficient financial data by generating artificial data using generative models and persistent homology. Then, we present how to perform accurate financial recommendations in multi-dimensions. Finally, we underline a reinforcement learning model-free approach to determine the optimal policy of money management based on the aggregated financial transactions of the clients. Our experimental data sets, extracted from well-known institutions where the privacy and the confidentiality of the clients were not put at risk, support our contributions. In this work, we provide the motivations of our retail banking research project, describe the theory employed to improve the financial services quality and evaluate quantitatively and qualitatively our methodologies for each of the proposed research scenarios.
Mining financial text documents and understanding the sentiments of individual investors, institutions and markets is an important and challenging problem in the literature. Current approaches to mine sentiments from financial texts largely rely on domain specific dictionaries. However, dictionary based methods often fail to accurately predict the polarity of financial texts. This paper aims to improve the state-of-the-art and introduces a novel sentiment analysis approach that employs the concept of financial and non-financial performance indicators. It presents an association rule mining based hierarchical sentiment classifier model to predict the polarity of financial texts as positive, neutral or negative. The performance of the proposed model is evaluated on a benchmark financial dataset. The model is also compared against other state-of-the-art dictionary and machine learning based approaches and the results are found to be quite promising. The novel use of performance indicators for financial sentiment analysis offers interesting and useful insights.
Artificial intelligence has given the world of banking and the financial industry as a whole a way to meet the demands of customers who want smarter, more convenient, safer ways to access, spend, save and invest their money. We've put together a rundown of how AI is being used in finance and the companies leading the way. A recent study found 77% of consumers preferred paying with a debit or credit card compared to only 12% who favored cash. But easier payment options isn't the only reason the availability of credit is important to consumers. Having good credit aids in receiving favorable financing options, landing jobs and renting an apartment, to name a few examples.
Frost & Sullivan's research, Disruption in Global Financial Services, 2017--Machine Learning is Imperative, provides an overview of ML market dynamics, including technology trends, drivers, and challenges for adoption. Case studies and profiles of some of the key players in the report cover Google, IBM, Orange, Swisscom, Onfido, Darktrace, Klarna, Infosys, SAP, and Rasa.ai. To access more information on this analysis, please visit: https://goo.gl/4CtAwr "The biggest advantage of ML solutions is their ability to learn from every transaction and instance. Today, companies and consumers are more comfortable with hybrid services.
Recent literature implements machine learning techniques to assess corporate credit rating based on financial statement reports. In this work, we analyze the performance of four neural network architectures (MLP, CNN, CNN2D, LSTM) in predicting corporate credit rating as issued by Standard and Poor's. We analyze companies from the energy, financial and healthcare sectors in US. The goal of the analysis is to improve application of machine learning algorithms to credit assessment. To this end, we focus on three questions. First, we investigate if the algorithms perform better when using a selected subset of features, or if it is better to allow the algorithms to select features themselves. Second, is the temporal aspect inherent in financial data important for the results obtained by a machine learning algorithm? Third, is there a particular neural network architecture that consistently outperforms others with respect to input features, sectors and holdout set? We create several case studies to answer these questions and analyze the results using ANOVA and multiple comparison testing procedure.