AI is just one of several technologies that banks and other financial institutions are using to improve internal processes and bring new experiences to their customers. This is borne out of necessity: if traditional industries don't embrace advanced technologies in the right use cases there is a real chance of disruption. Why would HSBC, for example, let a challenger like Starling Bank out-innovate them? Both the large and emerging players in the finance industry are opening their arms to AI. AI-based chatbots, for example, are increasingly be used as the first point of contact for customers. This point was reiterated by HSBC's AI programme manager, Sebastian Wilson, during a recent roundtable hosted by Information Age -- big banks are not standing still, because they realise the incredible level of service and personalisation that can be achieved when technology is used in the right way.
THE REWARD - Invitation to join other winning startups in the Webhelp "Customer Experience" Lab at Viva technology Paris 2016 (June 30 to July 2016) - Opportunity to work with Webhelp's Global R&THE REWARD - Invitation to join other winning startups in the Webhelp "Customer Experience" Lab at Viva technology Paris 2016 (June 30 to July 2016) - Opportunity to work with Webhelp's Global R&D Team in our development Lab to further develop and test your product - Invitation to an exclusive event with Webhelp's Founders, Olivier Duha and Frederic Jousset and representatives from our major investors KKR to discuss their startup experiences and advice - Opportunity to make joint proposals for your product alongside Webhelp to organisations selected from our client-base of over 300 leading business THE CHALLENGE It is clear that A.I., Digital Assistants, Virtual Agents, Messaging Bots etc are going to transform how customers and organisations interact with each other. How can organisations adopt these technologies cost-effectively to provide outstanding customer experiences and increase customer value? Dave Pattman, Director Global R&D at Webhelp says "Automation and Robotics are already starting to manage interactions between customers and organisations. Understanding how and when to blend machine and human agents to optimise experience and value will become increasingly important" Webhelp is interested in hearing from startups working in fields such as artificial intelligence, biometrics, machine learning and messaging Bots If you think your startup meets these criteria, apply now to be selected in the Webhelp lab! Being in the "Customer experience" lab means: - Being at the heart of Viva Technology Paris with a dedicated 4m² stand in "Customer experience" lab of Webhelp - Engaging partnerships opportunity reviews, increasing potential business or even considering all kinds of commercial and financial opportunities thanks to becoming close to the right people at the right place - Meeting the most influential investors and thinkers About Webhelp. Webhelp is a Global Customer Experience provider.
The world of technology has evolved at a breakneck pace over the course of the last half a decade or so, and some of the technologies that have evolved have the potential of upending entire industries. One of those new technologies is artificial intelligence or AI, and over the past couple of years, it has been successfully used across a wide range of industries. The finance industry has always been quick to adopt the latest technologies, and it has paid rich dividends throughout the industry's history. In the same vein, the finance industry has also embraced AI. At the end of the day, all the firms in the industry are looking for that edge that can give them a distinct advantage and hence, it is not a surprise that AI is now such an integral part of the industry.
The swift emergence of AI and automation technologies is creating a strategic challenge in terms of expertise. Increasingly, businesses are struggling to attract and retain the people they need. Webhelp's Director of Strategic Marketing, Dave Pattman, examines the AI skills gap and international data trends to find creative ways to solve this crisis. Artificial intelligence (AI) is poised to transform processes and productivity across business, industry and the economy as a whole. This burgeoning field is driving digital transformation in customer experience, forcing companies to compete to recruit top-end talent.
Artificial intelligence, combined with Automation, has an incredible ability to simplify and perform tasks like ordering, searching and reporting. But deployed in the wrong way, it has the potential to damage the customer experience. In this article: David Pattman, Innovation Director, Webhelp, looks at future of AI and the untapped potential for it augment human performance. Across the Globe, Artificial Intelligence (AI) is becoming a seamless part of every significant system. Digital world leader Estonia is bringing AI systems into their courts, whilst in the US, organisations like the Air Force, Social Security and the Environmental Protection Agency are already using AI and machine learning algorithms to improve performance.