As the automation of physical and knowledge work advances, many jobs will be redefined rather than eliminated--at least in the short term. The potential of artificial intelligence and advanced robotics to perform tasks once reserved for humans is no longer reserved for spectacular demonstrations by the likes of IBM's Watson, Rethink Robotics' Baxter, DeepMind, or Google's driverless car. Just head to an airport: automated check-in kiosks now dominate many airlines' ticketing areas. Pilots actively steer aircraft for just three to seven minutes of many flights, with autopilot guiding the rest of the journey. Passport-control processes at some airports can place more emphasis on scanning document bar codes than on observing incoming passengers.
Artificial intelligence is gaining traction in enterprises, with many large organizations exploring algorithms to automate business processes or building bots to field customer inquiries. But while some CIOs see self-learning software as a boon for achieving greater efficiencies, others are leery about entrusting too much of their operations to AI because it remains difficult to ascertain how the algorithms arrive at their conclusions. CIOs in regulated industries in particular, such as financial services and any sector exploring autonomous vehicles, are grappling with this so-called "black box problem." If a self-driving rig suddenly swerves off of the road during testing, the engineers had darn well better figure out how and why. Similarly, Finservs looking to use it to vet clients for credit risks need to proceed with caution to avoid introducing biases into their qualification scoring.
AI technology is increasingly becoming more commonplace and available. From self-driving cars to personal assistant software such as Siri, AI will soon be a much more relevant part of our daily lives. On the surface, with all of the potential that AI has to offer, it may seem that it is in everyone's interests to continue its development and advancement. However, there are growing concerns and the over looming sentiment that the arrival of AI will surely usher in the day where us humans will be rendered obsolete – superseded by machines whose intelligence far exceed our own. How rational is this fear, though?
While artificial intelligence is relatively new, it has become a part of the day to day life of many individuals. People in today's world don't think twice before they use digital assistants like Siri or Alexa. Uber has even introduced self-driving cars,which take artificial intelligence to a whole new level. So why are people pushing back so much when it comes to this revolutionarily helpful technology? But it's also going to change the world we live in for the better.