Software developers and designers risk over-automating enterprises

ZDNet

For software developers and designers, "there is a tendency, often subconscious, to be so enamored of the challenge of automating activities and tasks that the human element is ignored. Or, perhaps worse, the human element is used as the escape hatch -- automate whatever can be automated and leave the rest to people."


Enterprise UX: Past, present and future

ZDNet

Anyone who has worked in a large company on a traditional enterprise application -- be it part of an ERP suite, standalone CRM, BI, accounting or HR software, or a production tool such as a content management system -- will know what a less-than-perfect user experience (UX) looks and feels like. Usually this is because the functional aspects of the workflow in question have been prioritised, with user interface design relegated to a bolted-on afterthought. Dissatisfied users, delivering lower productivity than they would if a high-quality UX had been factored into the development process from the outset. These days, you're as likely to encounter enterprise software as a browser-based SaaS application, or as a mobile app on a tablet or smartphone, as you are a traditional client-server application on a desktop PC or laptop. But even in the cloud/mobile world, the UX factor is vital for enterprise software: employees who routinely use all manner of consumer apps and services -- which live or die by the quality of the user experience -- are not going to stand for inferior interfaces just because they happen to be at work.


IT trends 2017: must-know software, prototyping & UX trends

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Elon Musk conquered space (well kind of), Pokemon Go took augmented reality to places few expected, Slack basically owned the Cloud and self-driving vehicle tests happened on a freeway near you. Which excitement left us at Justinmind wondering, what IT trends are in store for 2017 and where will interactive prototyping fit into the future tech landscape? With Gartner predicting a $3.5 trillion outlay on IT in 2017 (yes trillion) and a 5% increase in company spend on IT services (up to $943 billion) over the coming 12 months, investment in tech shows no sign in slowing and we can expect more innovation and risk-taking from the sector next year. Inspired by Gartner's 2017 predictions, Justinmind brings you our own predictions for 2017, in which we reveal the 8 IT trends to watch and why interactive prototyping will be an essential skill in building the digital future. OK maybe you won't be replaced by a robot just quite yet, but AI and machine learning will continue to have a huge impact on the world of work in 2017.


Survey: Does enterprise software have a terrible user experience?

ZDNet

The Word in Red Color, Surrounded by a Cloud of Blue Words. Enterprise software is used across businesses to perform a wide range of tasks; financial tracking and calculations, big data assessment, conducting staff-related operations, performing messaging functions and more. The user experience design is transforming enterprise software. Take Tech Pro Research's survey on how UX is transforming enterprise software. This is an in-depth look at how enterprise software is changing.


Why architects make great UX designers

ZDNet

Architects may be ideal candidates to be user experience (UX) designers. In this context, Gavin Johns, a licensed architect, says architects -- the ones that design buildings, that is -- have the chops to serve as software designers. "As an architect, you have been trained to shape the world according to millennia of design discourse. Giving form to culture is a skill that calls on all the senses and requires a deep understanding of how people interact with their environment," he points out. Perhaps the type of architects we talk about here on these pages -- enterprise architects -- are also experts at understanding how people interact with their environments.