Chatbots are most effective in conditions wherein a customer is trying to resolve routine problems, complete specific assignments. This involves guiding a user through a multi-step process. Chatbots shows a great effect in increasing traffic, Lead generation and ROI, reducing manpower and improved customer satisfaction.
Over the last three months, the chatbots hype has started to quieten a little (in line with the Gartner Hype Cycle). Some had even started to get all super-doom-and-gloom, suggesting the end of chatbots in their entirety (FYI, chatbots are going nowhere - conversational software is the next paradigm in UX and human-computer interfaces). However, what we have seen is the sudden realisation that off-the-shelf and button-led chatbots are not very good, they are just glorified web forms. Therefore, naturally, people started to question: "what's the point of a chatbot?".
A report by Markets and Markets reveals that the chatbots market is set to be worth 3,172.0 It isn't too far fetched, at this point, to claim that bots just may be one of the most popular AI technologies today. However, despite their popularity and increasing awareness around the incredible benefits that chatbots can bring to businesses, there hasn't been nearly as much discussion around what chatbots can actually do for users. So while chatbots are touted as the next big thing across a variety of industries, businesses still do not know them for much beyond their ability to answer their customer's most basic FAQs. Before we delve into incredible new benefits that chatbots can bring to your users, let's first take a step back to understand chatbots and their functionality.
Humans are always fascinated with self-operating devices and today, it is software "Chatbots" which are becoming more human-like and are automated. The combination of immediate response and constant connectivity makes them an enticing way to extend or replace the web applications trend. But how do these automated programs work?