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Artificial Intelligence and its Applications

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Timely delivery is often a critical deciding factor for the ever-impatient customers to choose service A over service B. Hence, operations/logistics team is a key enabler. The attrition rate in large frontline teams is high, close to 75 percent annually. Yet most companies have aggressive growth targets, necessitating recruitment of high volumes of workers constantly. High-growth companies in this domain like Zomato and Swiggy, grew by more than 50-60 percent by the end of 2018, recruited tens of thousands of delivery boys every month. Vahan Inc. has developed an AI-driven virtual assistant that helps logistics companies scale and automate their hiring process by leveraging the common addiction of messaging applications like WhatsApp and FB messenger. In this talk, the speaker will cover in detail how they developed a complete data collection and natural language processing pipeline for Indian languages and built a chatbot over Whatsapp which is currently connecting companies like Dunzo, Zomato, Swiggy & Rapido Express with potential frontline workers and fulfilling the hiring requirements of this industry in a scalable and autonomous fashion.


Uber Sells Food Delivery Business in India

NYT > Economy

The two local food delivery leaders in India, Zomato and Swiggy, were already well established and together controlled about 80 percent of the food delivery market. Zomato said the deal will add Uber's 10 million in monthly food orders to its own 40 million, giving it a slight edge over Swiggy. In particular, the acquisition will bolster Zomato's position in southern India, Swiggy's stronghold. Uber Eats never managed to attract many restaurants or customers in India, despite the company's ride-hailing business. There was little synergy between the two businesses, since food delivery in India is done by motorcycle couriers, while rides are provided mostly by cars.


Zomato lays off 541 staffers, says blame it on automation and Artificial Intelligence

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Food delivery platform Zomato on Saturday said that it has laid off 541 people -- 10 per cent of the company's strength -- across customer, merchant and delivery partner support teams. The reason behind the move is an improved Zomato platform with Artificial Intelligence (AI)-driven bots and automation in resolving customer queries that has led to an overall reduction in direct order-related support queries, the company said in a statement. "While this has been a painful decision, to make the transition smoother, we have extended between two-month months severance pay (based on tenure), family health insurance cover (till the end of January 2020) and career fair opportunities with companies," said Zomato. The company, which is at the loggerheads with the National Restaurant Association of India (NRAI) over deep discounts in its fine-dining Gold programme, claimed it has improved the speed of service resolution and now only 7.5 per cent of its orders need support (down from 15 per cent in March). "Over the last few months, we have seen our technology products and platforms evolve and improve significantly. This has led to an overall reduction in direct order-related support queries," said the company.


Zomato lays off 541 employees, blames it on automation - Times of India

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NEW DELHI: Food delivery platform Zomato on Saturday said that it has laid off 541 people -- 10 per cent of the company's strength -- across customer, merchant and delivery partner support teams. The reason behind the move is an improved Zomato platform with Artificial Intelligence (AI)-driven bots and automation in resolving customer queries that has led to an overall reduction in direct order-related support queries, the company said in a statement. "While this has been a painful decision, to make the transition smoother, we have extended between two-month months severance pay (based on tenure), family health insurance cover (till the end of January 2020) and career fair opportunities with companies," said Zomato. The company, which is at the loggerheads with the National Restaurant Association of India (NRAI) over deep discounts in its fine-dining Gold programme, claimed it has improved the speed of service resolution and now only 7.5 per cent of its orders need support (down from 15 per cent in March). "Over the last few months, we have seen our technology products and platforms evolve and improve significantly. This has led to an overall reduction in direct order-related support queries," said the company.


Zomato, Swiggy using AI, machine learning to drive more growth

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Bengaluru: When food-tech company Zomato let go of around 540 of its support staff last week, it said improvement in its after-sales technology forced its hand. The automation made up for almost 10% of the workforce in certain support roles across Zomato's customer, merchant, and delivery partner teams, redundant. While routine jobs will continue to give way to automation, food-tech companies such as Swiggy and Zomato are increasingly turning to machine learning (ML) and automation to drive their businesses, using years of data accumulated from food orders and user-level consumption patterns. And each customer order is now being influenced by the customer's own previous history of order preferences. Swiggy boasts of more than 1.3 lakh restaurant partners on its platform, while Zomato claims to have added around 1.5 lakh restaurants.