Artificial Intelligence and its Applications

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Timely delivery is often a critical deciding factor for the ever-impatient customers to choose service A over service B. Hence, operations/logistics team is a key enabler. The attrition rate in large frontline teams is high, close to 75 percent annually. Yet most companies have aggressive growth targets, necessitating recruitment of high volumes of workers constantly. High-growth companies in this domain like Zomato and Swiggy, grew by more than 50-60 percent by the end of 2018, recruited tens of thousands of delivery boys every month. Vahan Inc. has developed an AI-driven virtual assistant that helps logistics companies scale and automate their hiring process by leveraging the common addiction of messaging applications like WhatsApp and FB messenger. In this talk, the speaker will cover in detail how they developed a complete data collection and natural language processing pipeline for Indian languages and built a chatbot over Whatsapp which is currently connecting companies like Dunzo, Zomato, Swiggy & Rapido Express with potential frontline workers and fulfilling the hiring requirements of this industry in a scalable and autonomous fashion.


Zomato, Swiggy using AI, machine learning to drive more growth

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Bengaluru: When food-tech company Zomato let go of around 540 of its support staff last week, it said improvement in its after-sales technology forced its hand. The automation made up for almost 10% of the workforce in certain support roles across Zomato's customer, merchant, and delivery partner teams, redundant. While routine jobs will continue to give way to automation, food-tech companies such as Swiggy and Zomato are increasingly turning to machine learning (ML) and automation to drive their businesses, using years of data accumulated from food orders and user-level consumption patterns. And each customer order is now being influenced by the customer's own previous history of order preferences. Swiggy boasts of more than 1.3 lakh restaurant partners on its platform, while Zomato claims to have added around 1.5 lakh restaurants.


Zomato lays off 541 staffers, says blame it on automation and Artificial Intelligence

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Food delivery platform Zomato on Saturday said that it has laid off 541 people -- 10 per cent of the company's strength -- across customer, merchant and delivery partner support teams. The reason behind the move is an improved Zomato platform with Artificial Intelligence (AI)-driven bots and automation in resolving customer queries that has led to an overall reduction in direct order-related support queries, the company said in a statement. "While this has been a painful decision, to make the transition smoother, we have extended between two-month months severance pay (based on tenure), family health insurance cover (till the end of January 2020) and career fair opportunities with companies," said Zomato. The company, which is at the loggerheads with the National Restaurant Association of India (NRAI) over deep discounts in its fine-dining Gold programme, claimed it has improved the speed of service resolution and now only 7.5 per cent of its orders need support (down from 15 per cent in March). "Over the last few months, we have seen our technology products and platforms evolve and improve significantly. This has led to an overall reduction in direct order-related support queries," said the company.


Zomato lays off 541 employees, blames it on automation - Times of India

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NEW DELHI: Food delivery platform Zomato on Saturday said that it has laid off 541 people -- 10 per cent of the company's strength -- across customer, merchant and delivery partner support teams. The reason behind the move is an improved Zomato platform with Artificial Intelligence (AI)-driven bots and automation in resolving customer queries that has led to an overall reduction in direct order-related support queries, the company said in a statement. "While this has been a painful decision, to make the transition smoother, we have extended between two-month months severance pay (based on tenure), family health insurance cover (till the end of January 2020) and career fair opportunities with companies," said Zomato. The company, which is at the loggerheads with the National Restaurant Association of India (NRAI) over deep discounts in its fine-dining Gold programme, claimed it has improved the speed of service resolution and now only 7.5 per cent of its orders need support (down from 15 per cent in March). "Over the last few months, we have seen our technology products and platforms evolve and improve significantly. This has led to an overall reduction in direct order-related support queries," said the company.


Food delivery apps bet big on Artificial Intelligence to boost delivery in India Tech News

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New Delhi: Driven by a surge in online food orders especially among millennials, leading food delivery platforms are embracing Artificial Intelligence (Ai) in a big way to better read fast-changing consumer behaviour, minimise errors and enhance customer experiences. According to Bengaluru-based research firm RedSeer, the Indian online food delivery market is expected to hit $4 billion by 2020 and to handle and leverage terabytes of data for delivery efficiency has led food aggregators Swiggy and Zomato bet big on AI and Machine Learning (ML). "Swiggy's mission is to bring unparalleled convenience into the lives of urban consumers. We do this by operating a three-way, hyper-local marketplace where we match consumer demand with supply from restaurants and delivery partners," Dale Vaz, Head of Engineering and Data Science, Swiggy, told IANS. "We use AI/ML across this three-way marketplace to deliver a wow customer experience, unlock business growth and drive operational efficiency," added Dale, who joined Swiggy in July last year from Amazon India.