Yamato Holdings Co. plans to retroactively cough up unpaid overtime in an effort to address tough working conditions faced by delivery drivers and other staff amid a manpower shortage, company sources said Saturday. The holding company of Yamato Transport Co., a door-to-door parcel delivery firm, will make the payments after determining the amount of wages owed from a survey of some 70,000 employees, according to the sources. Delivery drivers are being forced to work overtime without pay to handle the surge in online shopping, which has seen parcel deliveries soar. Last August, a sales branch in Kanagawa Prefecture was admonished for breaking the labor standards law after not paying two drivers for overtime. The holding company was driven to make the move in part by the admonition to conduct a company-wide survey, the sources said.
In a move prompted by a serious staff shortage and a boom in online shopping, Yamato Holdings Co. has announced it will raise its basic shipping fee for door-to-door parcel deliveries by ¥140 to ¥180, depending on size. The rate hikes -- Yamato's first in 27 years -- are expected to take place by September. Yamato President Masaki Yamauchi told a news conference that the extra revenue will be used to improve working conditions at the nation's leading delivery firm. Yamato is responding to pressure from revelations last year that many of its delivery drivers were forced to work overtime without pay, prompting it to retroactively pay ¥19 billion in unpaid wages to drivers and other workers by July. The company's problems reflect Japan's demographic woes, including a chronic manpower shortage caused by a birth rate that's been low for decades, and by a rapidly graying population.
Yamato Transport Co., Japan's leading door-to-door parcel delivery service provider, is making final arrangements to raise its base shipping fees by up to 20 percent in September, sources familiar with the matter said Tuesday. The rate hike would be the first in 27 years, except for increases made in line with consumption tax hikes, and will affect both individual customers and corporate clients. The move coincides with Yamato's efforts to curtail some of its services, such as by shortening the hours during which same-day delivery can be rearranged, amid a serious shortage of truck drivers and long hours worked by employees due to a surge in online shopping. Yamato will use proceeds from the rate hike to improve its workers' conditions and services for its clients. With rival parcel delivery providers similarly facing labor shortages, they may follow Yamato's lead once the company goes ahead with the rate hike.
Yamato Transport Co., the nation's leading door-to-door parcel delivery provider, plans to raise its base shipping fees by the end of September for the first time in 27 years, company sources said Tuesday. The rate hike is aimed at maintaining service quality as the firm faces insufficient manpower, including van drivers, amid an increase in online shopping and struggles with growing costs for outsourcing a part of its deliveries, the sources said. The group firm of Yamato Holdings Co. has already begun talks with major clients, including Amazon.com Inc.'s Japan unit, over the envisioned fee increase, they said. Excluding fee increases that accompanied consumption tax rate hikes, Yamato last raised its shipping fees in 1990, when they were hiked by between ¥100 and ¥110 amid higher personnel costs.
Yamato Transport Co. unveiled on Tuesday what it says is a greener, compact, driver-friendly electric truck that may offer hope for coping with the acute labor shortage in Japan's door-to-door parcel delivery industry. The 2.85-ton truck measuring roughly 4.7 meters long, 1.8 meters wide and 2.2 meters high is small enough that it can be driven with a regular driver's license. With the new EV, the major transport company is now trying to improve its working conditions and attract more female and elderly workers to adjust to the nation's rapidly graying population. The new truck will broaden opportunities for holders of regular driver's licenses. Yamato already has small trucks that only require the regular license, but the new electric vehicle has a larger capacity.