The Future Is Now: Artificial Intelligence In The Workplace

#artificialintelligence

Artificial intelligence (AI) in the workplace is revamping many processes both in service and production. It is redesigning whole industries and transforming our economy. From how we interact with brands as customers to how we carry out hiring processes and execute tasks, AI technology in the workplace is driving digital transformation. Leadership in the digital age requires a solid understanding of the prominent role that task automation will play in the years to come. By complementing human labour, machines are contributing more and more to productivity and, to economic growth.


Meet 11 of the Most Interesting Chatbots in Banking

#artificialintelligence

With consumer expectations increasing, the use of artificial intelligence, machine learning and chatbots in banking is also increasing. Banks and credit unions worldwide are testing new applications and deploying new solutions to improve the overall digital customer experience. Subscribe to The Financial Brand via email for FREE!More and more banking organizations are leveraging artificial intelligence to launch chatbot solutions, reducing costs and serving increasingly tech-savvy consumers. In many instances, chatbots are developed to facilitate two-way communication, replacing channels such as phone, email or text. The objective is to provide quick service and transactional support.


Erica, Eno, Aida and 8 More Interesting Chatbots in Banking

#artificialintelligence

With consumer expectations increasing, the use of artificial intelligence, machine learning and chatbots in banking is also increasing. Banks and credit unions worldwide are testing new applications and deploying new solutions to improve the overall digital customer experience. Subscribe to The Financial Brand via email for FREE!More and more banking organizations are leveraging artificial intelligence to launch chatbot solutions, reducing costs and serving increasingly tech-savvy consumers. In many instances, chatbots are developed to facilitate two-way communication, replacing channels such as phone, email or text. The objective is to provide quick service and transactional support.


10 reasons why AI-powered, automated customer service is the future - Watson

#artificialintelligence

Automation is everywhere these days enabling users to accomplish a wide range of tasks – from ordering pizza, checking luggage at the airport, booking a hotel room, right through to booking a doctor's appointment. And the customer service industry is no exception. Advancements in technology continue to transform customer service interactions. From improvements in loyalty and brand reputation to new revenue streams, the pathway to real-time self-service in customer service brings huge opportunities to forward-thinking businesses. This post outlines the 10 reasons why AI-enhanced customer service is the future of call centers.


MEDICI 15 Leading AI-Powered Chatbot Solution Providers in FinTech

#artificialintelligence

Conversational AI tools or chatbots have come a long way from error-prone level-1 support to becoming a widely used tool in banks' automation and AI strategies. Today, chatbots in banking are being used by Wells Fargo, Capital One Bank of America, HDFC Bank, HSBC, CBA, and many other leading global banks. The contribution of these chatbots is noteworthy. Consider this: Bank of America's chatbot Erica has served over 35 million customers, and HDFC's EVA engages in over 20,000 conversations every day. The overall impact and growing importance of intelligent chatbots can be understood if we look at the report from Gartner, which suggests that by 2020, customers will prefer to resolve 85% of their problems with an enterprise without interacting with support staff.