Beyond the hype: The reality of what AI means for business - IBM Watson


The adoption and application of Artificial Intelligence (AI) continues to accelerate at an exponential rate in modern businesses. As referenced in the 2017 Tech Trend Report, AI is nearing completion of the next layer in technological advancement, integrated into everything individuals and organizations do. This trajectory is predicted to drive cumulative worldwide spending of $40.6 billion on AI projects by 2024 – according to Raconteur. This is expected to create mass opportunity for the pioneering businesses currently investing in AI development. Moving beyond the hype in existing media coverage, this post will uncover the reality behind what AI means for businesses today, in the near future, and beyond 2017.

Royal Bank of Scotland to use AI platform for customer services


The Royal Bank of Scotland (RBS) is using IBM Watson technology to provide a robot that will answer customer questions and pass requests on to the right agents. A collection of our most popular articles for IT leaders from the first few months of 2016, including: - Corporate giants recruit digitally-minded outsiders to drive transformation - Analytics platforms to drive strategy in 2016 - Next generation: The changing role of IT leaders. This email address is already registered. By submitting my Email address I confirm that I have read and accepted the Terms of Use and Declaration of Consent. By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners.

The top 5 customer engagement innovations changing the game with AI - Watson


Just a few decades ago, interactions were slow. Customers sent their complaints through the mail, waiting months for a response that may never arrive. As technology advanced, businesses offered new ways to innovate and improve customer engagement -- at ever-increasing speeds. Snail mail became phone banks with advanced logical routing to subject matter experts. Then the conversation moved online, with inventions such as live chat and interactive voice response creating new channels for engaging with the customer.

IBM Launches Watson Assistant To Help Developers Build Conversational User Experiences

Forbes Europe

At the THINK 2018 conference, IBM announced Watson Assistant, a new addition to its cognitive computing platform. This service enables developers to build digital assistants that can interact through conversational user experience. Watson Assistant is not entirely new to developers familiar with IBM Cloud. It's an enhancement to an existing service called Conversation. In its improved version, the API supports newer conversational flow combined with natural language understanding.

The virtual assistant: the banks who are deploying chatbots


Virtual assistants are transforming the customer service industry and the deployment of these virtual staff at RBS, Natwest and SEB banks is testament to this. The web-based Luvo software will be able to engage humans in real time by answering simple banking queries. "Virtual assistants (VAs) are transforming how consumers interact with businesses – especially in customer services. Many forward-thinking banks are now incorporating VAs into their offering to respond to simpler customer queries quicker," said Sebastian Reeve, director product management, Nuance Communications. Virtual voice detection has come on leaps and bounds in the last few years and technology like Luvo and Siri can understand human diction at 90%.