Tesco sells Giraffe restaurant chain and Kipa business

BBC News

Tesco has announced it is to sell its Giraffe restaurant chain to the owner of Harry Ramsden's restaurants, Boparan, for an undisclosed sum. It comes just three years Tesco bought the family friendly restaurant chain for 49m. The sales includes 54 standalone restaurants and 3 that sit inside Tesco stores. The supermarket has also disposed of its 95% stake in its Turkish grocery business Kipa to local rival Migros.


Impactful text analytics for smarter businesses

@machinelearnbot

However, most importantly, the restaurant owner has the most scope for extracting valuable snippets of insights from customer reviews with ratings between 3-4/5. I recently had a chance to deliver a talk in a conference titled'Understanding Consumers in the Digital World', held at IIM Lucknow, Noida Campus on 16-17th November 2015. The audience mainly comprised of marketers, market research professionals and academics whose work is primarily focused on obtaining deep insights by understanding the online consumers. My talk was titled'Decoding Ratings for superior service in restaurants – Using text to understand customers'. The focus was quite simple – convince and demonstrate how to read and understand customers from their reviews, not ratings.


Impactful text analytics for smarter businesses

@machinelearnbot

However, most importantly, the restaurant owner has the most scope for extracting valuable snippets of insights from customer reviews with ratings between 3-4/5. I recently had a chance to deliver a talk in a conference titled'Understanding Consumers in the Digital World', held at IIM Lucknow, Noida Campus on 16-17th November 2015. The audience mainly comprised of marketers, market research professionals and academics whose work is primarily focused on obtaining deep insights by understanding the online consumers. My talk was titled'Decoding Ratings for superior service in restaurants – Using text to understand customers'. The focus was quite simple – convince and demonstrate how to read and understand customers from their reviews, not ratings.


Impactful text analytics for smarter businesses

@machinelearnbot

However, most importantly, the restaurant owner has the most scope for extracting valuable snippets of insights from customer reviews with ratings between 3-4/5. I recently had a chance to deliver a talk in a conference titled'Understanding Consumers in the Digital World', held at IIM Lucknow, Noida Campus on 16-17th November 2015. The audience mainly comprised of marketers, market research professionals and academics whose work is primarily focused on obtaining deep insights by understanding the online consumers. My talk was titled'Decoding Ratings for superior service in restaurants – Using text to understand customers'. The focus was quite simple – convince and demonstrate how to read and understand customers from their reviews, not ratings.


AI in restaurants takes customer service to the next level

#artificialintelligence

Restaurants are taking notice of an increased acceptance and popularity of chatbots to boost engagement and interaction with their customer base while reducing customer support costs. AI-enabled bots can do a variety of things, like help manage reservations, respond to customer inquiries and customize customer orders, freeing up staff to spend time with the customers currently at the store. Domino's famously experimented with giving customers the ability to text a pizza emoji to order a pizza as a way to not only increase overall sales, but to also provide a unique customer experience. Many establishments, such as Domino's, Pizza Hut and Starbucks, now offer voice ordering assistants that utilize natural language processing to interpret and place orders. Using voice commands on devices like Alexa, customers can reorder food from recent orders or navigate voice-only menus without ever interacting with a human or even getting off the couch.