Digital banking has not only gone mainstream but in many cases, it has become the only point of contact between banks and their customers. While financial services delivered through digital channels have brought the convenience of anywhere, anytime banking to consumers, what is the cost? And, are banks living up to the expectations of their customers? One of the main challenges the financial industry faces is the risk of diminished customer relationships as we make the shift to digital. Let's face it, online banking sites can be pretty impersonal.
Artificial Intelligence is no more an alien word for any of us. Its use in day to day conversations and prevalent references depicts the same. Consider time two decades back, Artificial Intelligence was referred to something that could interpret and imitate human perceptions. Considering today, Artificial Intelligence has created an explosion of advancements in every sector one can think of. Adapting to human nature and behavior, AI has completely turned every stone and has evolved into an extremely successful and detailed technology that every sector is adapting to eliminate human intervention.