Goto

Collaborating Authors

Cresta, which uses AI to mentor customer service agents in real time, raises $50M

#artificialintelligence

Cresta, an AI-powered platform that offers real-time support to help customer service agents respond to inquiries on calls or in chats, has raised $50 million in a series B round of funding. The company's latest investment, which was led by Sequoia Capital, with participation from Greylock Partners, Andreessen Horowitz, Allen & Company, and Porsche Ventures, comes after a year of growth that saw its revenues quadruple. It's difficult to read too much into any first-year revenue growth metrics, but it's clear that companies are hankering for technology that helps them optimize their customer-facing operations. Contact centers have proven fertile ground for AI, with a slew of companies emerging to offer their own take on how automation can improve companies' interactions with their customers. Just today, Uniphore announced a fresh $140 million investment to analyze emotion and engagement in both voice and video-based calls, while Talkdesk launched a new "human-in-the-loop" AI trainer for contact centers.


AI startup Cresta launches from stealth with millions from Greylock and a16z – TechCrunch

#artificialintelligence

As Silicon Valley's entrepreneurs cluster around the worldview that artificial intelligence is poised to change how we work, investors are deciding which use cases make the most sense to pump money into right now. One focus has been the relentless communication between companies and customer that takes place at call centers. Call center tech has spawned dozens if not hundreds of AI startups, many of which have focused on automating services and using robotic voices to point customers somewhere they can spend money. There has been a lot of progress, but not all of those products have delivered. Cresta is more focused on using AI suggestions to help human contact center workers make the most of an individual call or chat session and lean on what's worked well for past interactions that were deemed successful.


Automating machine learning lifecycle with AWS

#artificialintelligence

Machine Learning and data science life cycle involved several phases. Each phase requires complex tasks executed by different teams, as explained by Microsoft in this article. To solve the complexity of these tasks, cloud providers like Amazon, Microsoft, and Google services automate these tasks that speed up end to end the machine learning lifecycle. This article explains Amazon Web Services (AWS) cloud services used in different tasks in a machine learning life cycle. To better understand each service, I will write a brief description, a use case, and a link to the documentation. In this article, machine learning lifecycle can be replaced with data science lifecycle.


The creator of Google's self-driving car project is now working to automate boring office functions

#artificialintelligence

Sebastian Thrun, one of the best known entrepreneurs in Silicon Valley, is taking on a new challenge that's a big shift from his work in autonomous transportation or online education: Thrun, who founded Google's research lab X and its autonomous car project, education start-up Udacity, and electric aircraft company KittyHawk, is a co-founder and chairman of a stealthy enterprise company called Cresta AI. He's the elder statesman of the founding team, which includes Zayd Enam and Tim Shi, who are both in their late 20s. Cresta's artificial intelligence-powered system is designed to help automate mundane office jobs, allowing users to get work done more efficiently. "If we train AI to take over boring repetitive tasks, we can free humanity and reach new heights," Thrun told CNBC. Enam, Cresta's CEO, describes an unusual situation that he counts as a sign of the success.


PlatinumGames' long-awaited shoot 'em up 'Sol Cresta' arrives February 22nd

Engadget

PlatinumGames will release Sol Cresta on February 22nd, the studio announced this weekend. The developer had hoped to have the shmup ready by the end of 2021, but made the last-minute decision to delay it to give its development team more time for polish. With a new release date locked in, Platinum says fans will have the chance to pick up Sol Cresta on PC, Nintendo Switch and PlayStation 4 for $40. The release date for #SOLCRESTA is February 22nd, 2022! We hope you all had a blast as much as we did!