Collaborating Authors

Bullpen coach Scott Radinsky recovering from heart surgery

Los Angeles Times

There were no chest pains or palpitations, but bullpen coach Scott Radinsky knew something was wrong as he walked up the long flight of stairs from the Oakland Coliseum dugout to the Angels' clubhouse after a 5-1 win over the A's on April 13. "I just felt weird," Radinsky said Tuesday. "I sat down in my chair, and I didn't feel right." Radinsky notified the team's trainers, who summoned the A's team doctor. The Angels flew to Minnesota that evening to continue a 10-game, three-city trip.

Angels' focus is on scoring runs, not hitting home runs

Los Angeles Times

The Angels entered Sunday's game having hit only 84 home runs in 2016, the fifth-fewest in Major League Baseball and the second-fewest in the American League. They had not launched one for seven games until Albert Pujols did so in Sunday's first inning at Angel Stadium against the Chicago White Sox. It was a trait General Manager Billy Eppler recognized and accepted when assembling the roster over the off-season, opting for contact ability over power. Although it has not led to the sort of season that was envisioned, the Angels have struck out less than any other club. "We're definitely a team that thinks we can score runs without a home run," Angels Manager Mike Scioscia said.

One year later: How online triage has changed the face of general practice


Dr Thomas Patel-Campbell shares the experiences of Haxby Group GP practices after 12 months of using online triage and patient flow management technology. Early in 2020 we went live with online triage technology across six of Haxby Group's surgery sites in York. We are now using it successfully at our 13 GP surgeries and the 90,000-plus patients across Yorkshire and Humberside they serve. We had to rapidly adapt how we delivered care. NHS England introduced the multichannel total triage model, and we were concerned about how Covid would impact our workforce.

Angels' Albert Pujols won't play much first base in newer ballparks

Los Angeles Times

The more modern a ballpark is, the less likely Albert Pujols will play first base. Angels Manager Mike Scioscia said Friday that Pujols picks his spots to play first base based in large part on the batting-cage situation. Generally, the sport's newer ballparks have more spacious accommodations. If a stadium has a cage within its depths that he can access, Pujols can maintain his rhythm enough that he does not need to play first base and stay active. "It's purely how he feels," Scioscia said.

How to Implement a Ticket Triaging System with AI


Customer queries are the bane of most customer support teams, not because they don't like dealing with them, but because they don't have a proper process in place that lets them handle excessive ticket volumes easily and effectively. When a support ticket drops into a queue, or an agent receives an email with a customer issue, the ticket or email might pass through three different agents before finally landing in the correct hands to deal with the issue – leading to bottlenecks and bad customer experiences. Bugs, forgotten passwords, system errors, integration queries… There are so many different issues that agents have to deal with, so that the customer remains happy and the company retains them. And while customer support endeavors to respond to queries as quickly as possible, it's difficult when faced with huge volumes of tickets. On top of that, more and more customers expect immediate responses – 64% of consumers and 80% of business buyers said they expect companies to respond to and interact with them in real time.