Telstra outage caused 1,400 Triple Zero calls to fail: ACMA

ZDNet

An Australian Communications and Media Authority (ACMA) investigation into Triple Zero emergency call services has found that Telstra breached the rule to ensure all 000 calls on its network are carried to emergency call operators. According to the ACMA, Telstra failed to deliver 1,433 calls to the emergency service operator on May 4 due to a network outage, breaching s22 of the Telecommunications (Emergency Call Service) Determination 2009 and the Telecommunications (Consumer Protection and Service Standards) Act 1999. The outage had been caused by fire damage to fibre cables, causing mobile voice connection interruptions across New South Wales, Victoria, South Australia, and Queensland for a period of around nine hours. The Department of Communications added that on May 26, "an unusual volume of calls were unintentionally directed from another carrier's network to Triple Zero, causing congestion". Calling the outage "complex and unprecedented", Telstra executive director of Regulatory Affairs Jane van Beelen said in a blog post on Monday that the telco carried out its own investigation too.


Lycamobile fined AU$12K for breaching telco code

ZDNet

Lycamobile has been forced to pay a AU$12,600 fine after failing to comply with the Telecommunications Consumer Protections (TCP) Code, the Australian Communications and Media Authority (ACMA) has said. According to the ACMA, Lycamobile had failed to lodge its annual TCP Code compliance documents, which ACMA Acting Chair Creina Chapman called "an important industry obligation". "The TCP Code is designed to ensure good service and fair outcomes for all Australian consumers of telecommunications products," Chapman said. "[The documents] provides information about a telco's processes and systems to ensure it adheres to the code." In total for 2017, the ACMA issued five directions to comply with the TCP Code, seven formal warnings, and one infringement notice in relation to TCP Code compliance documents.


ACMA kicks off Scam Technology Project

ZDNet

The Australian Communications and Media Authority (ACMA) has announced that it will be looking into "practical technical solutions" to prevent scam calls. The Scam Technology Project will "investigate what can be done to disrupt scam call activity", ACMA Chair Nerida O'Loughlin said, including consumer or network-based solutions such as using traffic authentication protocols and blocking calls. Representatives from the Australian Cyber Security Centre and the Australian Competition and Consumer Commission (ACCC) will assist the project, as will members of industry. "Scam calls are more than a nuisance. They pose a real threat, particularly to those in vulnerable circumstances such as older people," O'Loughlin said.


Telstra CIO: Customer experience leads the digital transformation

ZDNet

Telstra's digital transformation is more about enabling its teams to continually make changes to improve customer experience by using the agile methodology than it is about a single IT project, Telstra CIO John Romano has told ZDNet.


Telstra showcases its new Broadcast Operations Centre

ZDNet

Telstra's new Broadcast Operations Centre (BOC) is now fully operational, with the telecommunications carrier branching out to provide broadcasters with content transfer solutions via its fibre, satellite, and internet protocol (IP) networks. The BOC has been functional since June, managing over 400 video, audio, and data services as part of the Telstra Broadcast Services (TBS) business. "The services that we're delivering as Telstra Broadcast -- and certainly we are very, very strong in the operational technology -- we're working very closely with broadcasters around delivery of content, and one of our flagship offerings is our digital video network," Trevor Boal, head of Telstra Broadcast Services, told media on Thursday morning. "Most of the broadcasters and content owners in Australia are our customers. The BOC, described as the "hub for Telstra's global media network", has connections with Telstra's digital video network; the Sydney Customer Insight Centre; teleports in Oxford Falls, Sydney, and Gnangara, Perth; the Stanley teleport and master control room (MCR) in Hong Kong; and MCRs in London, Los Angeles, and New York thanks to its partnership with Pacific Television.