D.C.-based United States Postal Service (USPS) has adopted an AI technology from California-based NVIDIA to help process mail 10 times faster and more accurately. USPS is an independent agency responsible for providing postal service throughout the U.S., processing about 146 billion pieces of mail annually, including more than 6 billion packages. Founded in 1993, NVIDIA designs graphics processing units (GPU) for companies working in the gaming, robotics, healthcare and automotive industries, as well as other AI tech for mobile computing. The partnership with USPS was announced at NVIDIA's fourth annual GPU Technology Conference in D.C. last week. Announcing the United States Postal Service -- the world's largest delivery service, with 146 billion pieces of mail processed and delivered annually--is adopting NVIDIA #AI technology to process mail 10x faster.
The U.S. Postal Service plans to reduce wait times on about 80 million customer calls fielded annually through a partnership with Google Cloud announced Thursday. USPS awarded Carahsoft -- Google Cloud's authorized distributor for public sector clients -- a cloud contract with a $50 million ceiling covering customer experience and mail delivery solutions. Increased delivery competition from new carrier services like Amazon has the postal agency reinventing itself, and call center customer experience is "one of the bigger pain points," Mike Daniels, vice president of global public sector at Google Cloud, told FedScoop. "Their call wait times are very unacceptable. They're limited in what they can do with respect to staffing; you can't just throw more people at it," Daniels said.
Rep. Will Hurd continues to campaign for an American national strategy around artificial intelligence, and the Texas Republican told FedScoop it's something he hopes to get done before the end of his final term in Congress. After explaining his ideal outline for the strategy during a keynote at the Dell Technologies Forum on Thursday, he told FedScoop, "this is on my list for the next 14 months" before he leaves office. Hurd recently announced he won't run for re-election in 2020. "We have to ensure America leads in artificial intelligence, quantum computing and other technologies that are going to define the course of this century," Hurd said. "That's why government should work on things like a national strategy to coordinate across government and academia and the private sector to advance research and development and adoption of artificial intelligence."
The White House and President Donald Trump are creating an artificial intelligence task force. Deputy U.S. Chief Technology Officer Michael Kratsios announced the new committee on Thursday in Washington, D.C., during an AI summit with government officials, members of academia, and several companies like Google (goog), Microsoft (msft), and Amazon (amzn), according to news site FedScoop. The new Select Committee on Artificial Intelligence will operate under the National Science and Technology Council and consist of several federal officials from various government agencies like the National Science Foundation and the Defense Advanced Research Projects Agency, the report said. "As artificial intelligence transforms everything from agriculture to manufacturing to transportation, the potential for AI remains breathtaking," Kratsios said in prepared remarks. "But we cannot be passive.
Kicking off the Washington edition of our GPU Technology Conference, Buck, NVIDIA's VP for accelerated computing, detailed a new generation of technologies that will help companies put modern AI to work. Buck also announced that the United States Postal Service -- the world's largest delivery service, with 146 billion pieces of mail processed and delivered annually -- is adopting end-to-end AI technology from NVIDIA. "The challenge is how do we take AI from innovation to actually applying AI," Buck told an audience of more than 3,500 developers, CIOs and federal employees at the three-day GTC DC. "Our challenge, NVIDIA's challenge, and my challenge is'How can I bring AI to industries and activate it.'" Over the course of his hour-long talk, Buck explained how modern AI is trained and deployed, and described how NVIDIA is adapting AI for the automotive, healthcare, robotics, and 5G industries, among others. The U.S. Postal Service offers a glimpse at what's possible.