The study, conducted by YouGov, included the input of some 1,000 business leaders and 4,000 employees. The study found that regarding the use of AI in UK healthcare industry, 46% of healthcare leaders reported their organisation used the technology in some capacity, which essentially reflected an 8% increase compared to 2018. The biggest growth areas reported were research-level AI, which grew 13% in the past 12 months, and robot process automation (RPA) and general automation both increased by 10%, while the use of voice recognition technology increased by 9%. Darren Atkins, chief technology officer at East Suffolk and North Essex NHS Foundation Trust, said: "AI in healthcare is an extremely exciting prospect. It's not about replacing staff, but allowing them to maximise their skills, be more efficient, spend more time with patients and, ultimately, get better outcomes."
Today we announced the general availability of the Microsoft Healthcare Bot in the Azure Marketplace. The Microsoft Healthcare Bot is a cloud service that powers conversational AI for healthcare. It's designed to empower healthcare organizations to build and deploy compliant, AI-powered virtual health assistants and chatbots that help them put more information in the hands of their users, enable self-service, drive better outcomes, and reduce costs. The close collaboration with our preview partners, including Premera Blue Cross, Quest Diagnostics, and Advocate Aurora Heath, helped identify diverse use cases that address the needs and expectations of healthcare organizations. We now have a better understanding of what's important to our partners, and how to evolve the product by focusing on key differentiating features.
Nowadays, the healthcare sector is changing at a rapid pace. What once was a conventional industry that worked around many rounds of contact between doctor and patient almost always led to a shallow positive feeling that telemedicine has made the relationship between the doctor-patient real-time and without geographical constraints. A while back, we discussed the healthcare developments that would govern 2018, and now that we are getting ready to start a new year, it is only fitting that we look at where technology is going for the healthcare industry. Let us look at top healthcare trends for 2020 and beyond without further delay. AI is altering our view on the delivery of modern-day Healthcare.
The Microsoft Healthcare Bot service empowers healthcare organizations to build and deploy an AI-powered, compliant, conversational healthcare experience at scale. The service combines built-in medical intelligence with natural language capabilities, extensibility tools and compliance constructs, allowing healthcare organizations such as Providers, Payers, Pharma, HMOs, Telehealth to give people access to trusted and relevant healthcare services and information. Premera Blue Cross is reducing calls to call centers by implementing an intelligent healthcare virtual assistant. Aurora Health Care is helping patients easily triage symptoms and locate nearby care centers.
The healthcare industry is currently suffering from a host of issues. Knowledge sharing between hospitals, determination of patient adherence to medications, and the efficient management of surgical procedures are just three topics in a long list of areas that need improvement. All of these issues have the same thing in common: the healthcare industry has a data problem.