Robot-led automation has the potential to transform today's workplace as dramatically as the machines of the Industrial Revolution changed the factory floor. Both Robotic Process Automation (RPA) and Intelligent Automation (IA) have the potential to make business processes smarter and more efficient, in very different ways. Both have significant advantages over traditional IT implementations. Robotic process automation tools are best suited for processes with repeatable, predictable interactions with IT applications. These processes typically lack the scale or value to warrant automation via IT transformation.
When businesses think of automation, they probably conjure up images of simplicity, efficiency, lower costs and increased productivity. Of course, this is something of an oversimplification and there are certainly challenges to adopting workplace automation. However, it is not hard to see why more and more industries are automating their business processes. Whether it's via robots or software, automation can eliminate the repetitive, manual tasks that, while essential, are a huge drain on employee time. Automation lets members of staff direct their energies into more productive areas, such as coming up with innovative new ideas.
All businesses are at the mercy of data quality challenges. From the moment you capture your first lead, you'll be fighting a battle against data decay. The bigger the database gets, the more problems the business can encounter, and it isn't easy to single out a particular cause. Often, data simply goes out of date over time – a natural ageing process that affects all business data. But there are other reasons for poor accuracy: spelling mistakes, accidental duplicates, or incorrect entries in fields, to name but three.
There are new business processes, technologies, and IT environments around every corner in the digital age of today. And they keep getting more complex with each release and update. Many businesses, large and mid-size have already integrated unique systems and applications at scale. But automation remains elusive for many companies. The truth is that companies can no longer scale and stay competitive without automation.
Robotic Process Automation (RPA) promises to replace mundane, low-value manual desktop tasks with robots, turning your enterprise into a well-oiled, people-free productivity machine. And sure, when it comes to automating clicks to reduce costs, RPA--deployed correctly--can definitely help. But most enterprises have much bigger fish to fry than just keeping operational costs low and bridging technology gaps. And when it comes to actually delivering business outcomes--from on-time delivery to revenue growth or the elusive customer experience--RPA is really a small piece of a much bigger picture. RPA stands for Robotic Process Automation: an emerging form of process automation technology which replaces repetitive manual work with software'robots.' Traditionally, RPA has focused on simple tasks–what The 2019 Forrester Wave report on RPA calls'the rule of five for task automations'--tasks that require fewer than five decisions, five accessed apps, or 500 clicks.