Those using this report for their digital workplace and employee experience planning are recommended to adapt these ideas and trends to their organization. While I've attempted to cull the cumulative experience from dozens of digital workplace initiatives and projects that I've had the priveldge to lead, work on, or review, almost all strategies, concepts, and technologies must be shaped for a particular organizations' culture, inclinations, and sensitivities. Please contact me at firstname.lastname@example.org to discuss how these issues and topics can best be addressed in your organization.
It will be quite a year in 2020 for digital workplace and employee experience, as a number of important emerging trends shift the landscape. Some long-standing issues will also reach a tipping point for many organizations. I recently laid out the reasons for this in considerable detail. These issues are now consistently a significant challenge for many organizations to deliver well on either digital workplace or employee experience, two closely related concepts. While these issues can't entirely be overcome this year for most organizations, it's safe to say that understanding them and tackling them proactively will product the better result.
Artificial Intelligence is on the verge of penetrating every major industry from healthcare to advertising, transportation, finance, legal, education, and now inside the workplace. According to Facebook Vice President, David Marcus, there are now more than 100,000 chatbots on the Facebook Messenger platform, up from 33,000 in 2016. Chatbots digitize HR processes and enable employees to access HR solutions from anywhere. Using artificial intelligence in HR will create a more seamless employee experience, one that is nimbler and more user driven. As I detailed in my column, The Intersection of Artificial Intelligence and Human Resources, HR leaders are beginning to pilot AI to deliver greater value to the organization by using chatbots for recruiting, employee service, employee development and coaching.
Employee engagement – an emotional investment from an employee: The concept of employee engagement is crucial for businesses to analyze and understand their employee sentiments about the company. It has always been and will continue to be a key performance parameter for any business success. Employees who are engaged consistently show up to work with a greater commitment to delivering a high volume and quality of work. Understandably, these employees also help their organizations improve customer relationships and obtain impressive organic growth. Thus, organizations should treat employees as a valuable asset and consider their participation as an emotional investment in the company.
Salesforce defines the term digital transformation as the process of using digital technologies to create new -- or modify existing -- business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation; and the realm of HR is not exempt from being affected by this digital progression. In fact, the digital world of HR is a major theme for dozens of HR conferences and new applications and tools. Digital HR has been identified as the top trend by Deloitte 2017 Global Human Capital Trends report, and as a result, organizations are concentrating on developing digital workplaces. According to the Deloitte report, 56 percent of businesses are redesigning their HR programs to leverage digital and mobile tools, 33 percent of HR teams use Artificial Intelligence (AI) tools to deliver HR solutions and 41 percent are actively building mobile apps to deliver HR services.