Employee engagement – an emotional investment from an employee: The concept of employee engagement is crucial for businesses to analyze and understand their employee sentiments about the company. It has always been and will continue to be a key performance parameter for any business success. Employees who are engaged consistently show up to work with a greater commitment to delivering a high volume and quality of work. Understandably, these employees also help their organizations improve customer relationships and obtain impressive organic growth. Thus, organizations should treat employees as a valuable asset and consider their participation as an emotional investment in the company.
If you're in HR, you've undoubtedly heard two buzzwords as much or more than any others in the past few years: AI and employee experience. They're topics we often link to automation -- after all, the employee experience is a lot better when you're freed from tedious, repetitive processes. But AI is actually improving the employee experience in other ways that are often overlooked. We spoke with two leading AI experts about a few ways AI is making the employee experience better than ever. Let's consider employee experience for a moment.
While many organizations still use outdated methods like annual employee reviews or engagement surveys, more forward-thinking organizations are tapping into tools that provide more frequent and more valuable information. Artificial intelligence (AI) is helping more and more of these organizations every day. In addition to its value in external-facing customer experiences, AI can play an important role in how employees interact, receive notifications or even perform critical tasks. I have worked extensively with organizations on many external-facing methods of improving the customer experience, and am now working with companies to address this with internal audiences. Many of them have a large or geographically diverse workforce where it can be difficult to have a personal touch with every employee's experience.
Your organization's employee experience has a lot of impact on many areas of your business, including employee retention, work productivity, work culture, and ethics. So, supporting them with the necessary resources to improve their interaction with jobs is essential to help them develop their skills. Without adequate support for employees, it can be hard for a business to achieve optimum results. That's because a lack of proper work experience can result in an inefficient work process and employee turnover. While there are many ways organizations can stay successful, one effective way is by helping employees develop their skills through technologies like chatbots.
In an interview with HR Technologist, I explain how employers can better the employee experience and help employees complete their jobs more efficiently using artificial intelligence (AI). Embedding AI into a company's unique Employee Value Proposition is necessary to deliver on the talent brand and to drive engagement. Employers can leverage AI to create differentiated employee experiences in a variety of ways, which will only continue to evolve. We already see employers using AI to develop personalized compensation packages based on employee's role, preferences and productivity; uncover insights on workplace trends and challenges, create stronger rewards programs and eliminate menial tasks. Millennials and Gen Z are digital natives, accustomed to convenience and desire by meaningful experiences.